Sign in to follow this  
Followers 0

heroes Heroes 'Conversations Around the Community'

1 post in this topic



Matthew Cooper answers some questions in this blog about matchmaking, game client performance, and in-game toxicity.


The blog entry is as follows:


As the Heroes of the Storm closed beta rolls on and the game continues to evolve, we’d like to provide our perspective on some of the bigger topics we’ve seen discussed in the community and forums. As always, we brought in members of the development team for their insight.





We’ve heard a lot of questions about the matchmaker, as players feel they are being matched up with players of much different skill levels. We’ve seen speculation that this is being done in order to force the 50% win rate mentioned in our earlier blogs. Game designer Matthew Cooper is here to shed some more light on matchmaking.


Matt: As we add more players to Heroes of the Storm, the matchmaking will continue to get tighter. It’s true that in PvP games, the ideal result of matchmaking is for all players to win 50% of their matches, but that’s not the only thing the matchmaker considers. We heavily favor matching a premade five-player team with another premade team of five. If that's not possible, we will then try a premade four, and so on. As the player pool increases, these matches will become easier for our systems to put together.


We believe that in the best matches, everyone is of roughly equivalent skill level, but that doesn’t account for situations where a player is simply having a bad match or is playing a hero they aren't familiar with, as opposed to just being a less-skilled player overall. We’ll continue monitoring and evaluating matchmaking to improve the experience for everyone.


On another note, our matchmaker is a constantly evolving feature and we have plans to continue improving its ability to pair players and teams in a fair environment. We are actively working on improvements to the system and will continue to share them in a public setting as they are completed. Please continue to share your feedback as we move forward through the beta.




Next, lead software engineer Andy Bond discusses the process of making stability and performance improvements in Heroes of the Storm.


Andy: We are working hard on improving Heroes of the Storm on lots of different fronts, and we appreciate the community’s excitement and dedication to the game. All the feedback we’ve received has been instrumental in our goals of making the best experience possible. One of our primary focuses  is currently on stability and performance. With our February 10 release, we’ve seen a significant reduction in the number of reported game client crashes, especially memory-related, but there’s more room for improvement.


Memory Usage and 32-bit vs. 64-bit


We have seen community members recommending other players switch to the 32-bit client, although the primary difference between the 32-bit and 64-bit game clients is the amount of memory allocated (64-bit allocates more memory to start and is allowed to “grow” into more memory usage than 32-bit). In conjunction with our crash reports and research, this suggests that players with less physical RAM—or with physical RAM issues exposed by high physical memory usage—may benefit the most from switching to the 32-bit client.


With our next release, we are introducing smaller physical memory caps for both the 32-bit and 64-bit clients (64-bit will still allocate more to begin with and grow larger than 32-bit). This should mitigate some memory-related issues and make the 64-bit client a more trusted option, even for PCs with less physical RAM.


Memory Leaks


We have also seen speculation from the community about memory leaks. We’ve been investigating these reports and have done extensive testing, but have yet to find any evidence that indicates that’s what’s going on. However, we will continue to look at this issue, and we welcome any additional information players may have—especially reproducible data or steps related to uncontained memory growth while loading the same maps, Heroes, mounts, and skins in subsequent games. For now, it’s normal for Heroes’ memory usage to grow from match to match as new maps, Heroes, mounts, and skins are loaded.


Network Spike Indicator


With our next release, we will be removing the “Network spikes” metric from the Ctrl-Alt-F performance menu. Currently, we believe it aggregates a couple types of performance metrics in a potentially misleading way, which can cause confusion about network performance issues versus other types of performance issues. Among our current performance initiatives, we are working on some new and simpler performance metrics to replace the concept of “Network spikes,” which are planned to go live in an upcoming update and should help players better pinpoint the causes of certain common performance issues.





Combating toxicity is a topic we see brought up on a daily basis. A number of players would love to see more options to deal with those who ruin the game experience by trolling, using inappropriate language, making aggressive real life threats, or just being generally unpleasant. Matthew Cooper is back to chime in on the topic.


Matt: Toxicity is a problem in Heroes of the Storm, and just like in nearly every other multiplayer game, in comments on articles on the Internet, and out in the real world, it’s a tough problem to solve. Playing nice and playing fair is something we take seriously at Blizzard, and we all agree it isnot okay to be disrespectful to other players in any Blizzard game.


At PAX East, Dustin Browder touched on some of what we’ve been considering to address the issue, including the Mute Allies function, Clans, and individual Rating Systems, but we’re still exploring ways to tackle this in the most effective way, as we truly want playing Heroes to be a positive experience for everyone. With that in mind, we’re most interested in ideas that focus on promoting good behavior, and we’re listening to your feedback as we work to figure out the best solution.


In the end, we feel like the best Heroes experience possible is the one you get when playing with a full group. Our goal is to foster an environment where even players without a full party of friends in Quick Match and Hero League can have similarly pleasant experiences. 


Thanks to Matt Cooper, Andy Bond, and others for taking time out of their day to discuss these topics. We aim to continue addressing community concerns in the future, so be sure to keep providing feedback!



There are some very encouraging thoughts in there on memory usage optimization, network spikiness, and of course the ongoing debate about how to solve toxicity in-game. Kudos to the Heroes team for continuing to be highly accessible and providing constant communication on these subjects.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Stan
      The hype is real and Samuro enters the Nexus! Hallow's End will start on October 25.
      Blademaster Samuro brings a lot of nostalgia. Heroes Brawl, on the other hand, pure madness! The following content is brought with the latest patch:
      Blizzard Entertainment
      Hallow’s End Arrives October 25!
      50% XP Bonus! The Nexus will be haunted by a 50% XP bonus from October 25 until Hallow’s End concludes during the week of November 8! Hallow’s End Event Quest Quest: Play 15 games during Hallow’s End in any mode except Custom Games, Training, or Heroes Brawl. Reward: Deputy Valla Portrait NEW HERO: SAMURO
      Samuro, the last remaining blademaster to wear the banner of the Burning Blade, is on a warrior’s pilgrimage in search of vengeance and redemption for this fallen clan. It will be a long journey, but he has sworn an oath to restore his clan’s honor.
      Advancing Strike Basic Attacks against enemy Heroes increase your Movement Speed by 25% for 2 seconds. Basic Abilities
      Mirror Image (Q) Create 2 Mirror Images that deal 30% of your damage and have 50% of your current Health. Images last up to 16 seconds, and only 2 can be active at once. Critical Strike (W) Your next Basic Attack within 8 seconds will be a Critical Strike, dealing 50% increased damage. This also applies to Mirror Images and does not break Wind Walk. Passive: You and your Mirror Images deal a Critical Strike every 4th Basic Attack. Wind Walk (E) Enter Stealth for up to 8 seconds or until you attack, use an Ability, or take damage. While Stealthed, your Movement Speed is increased by 30% and you can pass through other units. Damage taken during the first 1 second will not break Wind Walk. Heroic Abilities
      Bladestorm (R) Become an unstoppable whirlwind, dealing moderate damage to nearby enemies every second for 4 seconds. Illusion Master (R) Switch places with the target Mirror Image. Passive: You can control Mirror Images separately or as a group, and they deal an additional 20% of your damage. NEW GAME MODE: HEROES BRAWL
      Heroes Brawl is an action-packed new game mode that breaks all the rules and offers a fresh take on Heroes of the Storm's gameplay each week. Learn more by visiting the Heroes Brawl website.
      The Basics Heroes Brawl offers three distinct match types, with endless possibilities for twisted rulesets and wild mechanics each week: Arenas: Pick one of three randomly selected Heroes, and then duke it out against the enemy team to complete objectives. The first team to complete the objective twice will claim victory. Mutators: Wild rulesets and unique mechanics change the way you play on Battlegrounds you’re already familiar with. Single-Lanes: One-lane Battlegrounds with no objectives, Mercenaries, or Hearthstone to distract you from destroying the enemy Core. Click the Brawl Info button in the lower-left corner of the screen to learn detailed information about the currently active Brawl. How to Brawl
      Find Heroes Brawl in-game by heading to the Play screen, click Brawl on the far left side of the navigation bar, then queue up and have a blast! Anyone can dive into the action! Heroes Brawl is not restricted by account level or the number of Heroes owned, and you can queue up alone or in a party of any size. The current weekly Brawl will also be available through Custom Games - though replays, observer mode, and score screens may not function as expected for some of the unique Brawl types. Heroes Brawl custom games will also discard Hero drafts and pre-selections once players enter the match. Reap the Rewards
      Participate in three Brawls each week to receive in-game rewards! Hover the cursor over the Weekly Rewards icon in the lower-left corner of the Brawl screen for a breakdown of the available rewards each week. ART
      The following Heroes have received additional facial animation polish: E.T.C. Illidan Valla Diablo has received additional idle animation polish. Battlegrounds
      Core attacks have received update visual effects in order to better visually indicate that they deal splash damage. Cannonballs that fire on the minimap for Blackheart’s Bay have received visual effects polish. Sky Temple has received additional optimization polish. Heroes, Abilities, and Talents
      The following Heroes have received custom Hearthstone animations: Diablo E.T.C. The following Heroes, Abilities, and Talents have received updated visual effects: Cleanse (Talent) Gul’dan: Fel Flame (Q), Corruption (E) Illidan: Evasion (E) Lunar Illidan: The Hunt (R) SHOP
      New Bundles Hellblade Samuro Bundle – Available until November 1, 2016 Hallow’s End 2016 Bundle – Available from October 25 until November 8, 2016 Hallow’s End 2016 Ultimate Bundle – Available from October 25 until November 8, 2016 The following Bundles will be added to the in-game Shop on October 18 and have no planned end-date: Nexus Challenger Bundle Nexus Conqueror Bundle Removed Bundles The following bundles will be removed from the in-game Shop on October 18: Starter Bundle Triumph Bundle New Hero 
      Samuro has been added to the in-game Shop. Mounts
      New Mounts Hellboar Eye Pad – Available exclusively with purchase of either Hallow’s End 2016 bundle. This mount may return to the game as an individual item at a later date. Returning Mounts Marshal’s Outrider Removed Mounts Crimson Hare Skins
      Hellblade Samuro Master Samuro Scarecrow Xul – Available starting October 25 Deputy Valla – Available starting October 25 Price Reductions
      Greymane’s prices have been reduced to $8.49 USD and 7,000 Gold. Rexxar’s prices have been reduced to $6.49 USD and 4,000 Gold. SOUND
      New voiceover lines have been added that will play when a player is promoted into a new League Tier. Draft Mode
      Sound effects and voiceover will now play when entering Lost Cavern Draft Mode via Custom Games. USER INTERFACE
      A “New Player Chat” channel has been added. New players will automatically join this channel upon logging into Heroes of the Storm until they reach account level 20. Daily Win Bonus
      The first game that players win each day will now award 50% bonus XP and Gold for that match. This bonus applies to all game modes except Brawl, Custom Games, and Training. A First Win of the Day icon has been added to the top navigation bar, which will activate whenever a First Win of the Day bonus is available. In-Game UI
      Hover the cursor over the VS icon found in the top-center of the screen to display the amount of XP earned by each team from various sources, including: Takedowns, Mercenaries, Structures, and more.  XP Bonuses
      Friend Bonus Playing Heroes with a friend will now award 25% bonus XP. Party Bonus  The XP bonus earned by playing in a party now scales based on the number of party members: 2 Players: +25% 3 Players: +33% 4 Players: +42% 5 Players: +50% Game Mode Bonus Playing ranked games will now award an XP bonus: Hero League: +25% XP Team League: +50% XP XP Bonuses Stack Additively Playing in a party with one friend will still award a total of 50% bonus XP, just as it did before, but playing with additional party members will now award even more XP. Playing Team League in a full party with at least one friend and an active Stimpack will now award a total of 225% bonus XP. The “Available XP Bonuses” icon in the top navigation bar will activate when players are receiving any of the bonuses mentioned above. Hover the cursor over this icon to display a tooltip that offers a full breakdown of all active and inactive XP bonuses. Play Screen
      Hovering the cursor over each game mode on the Play Screen navigation bar will now display a tooltip that briefly describes that mode. Versus A.I. Training mode has been moved into Versus AI on the Play screen. A “Versus A.I. Options” interface has been added to the left side of the Versus A.I. screen. Use the buttons to switch between Training, A.I. Teammates, or Co-op modes. Use the Difficulty Slider to select the desired skill level of A.I. allies and opponents in A.I. Teammates and Co-op modes. Training mode A.I. difficulty is set to beginner, and cannot be changed. Suggested Play Mode The Play Screen navigation bar will now suggest a game mode to new players. Level 1 – 10: Versus A.I. Level 11 – 20: Quick Match Level 20+: Heroes Brawl (If the weekly rewards have not yet been earned.) Hover the cursor over the suggested mode icon to display a tooltip that explains why a mode is suggested. Profile
      Match History The Match History tab can now be filtered by Heroes Brawl matches using the dropdown menu in the upper-right corner. Each game in the Match History list will now display Hero names and portraits for each Hero selected during that game. Profile Summary Heroes Brawl stats have been added to the Profile Summary screen that will track the number of Brawls won and weekly rewards earned. Statistics The Statistics tab can now be filtered by Heroes Brawl stats using the dropdown menu in the upper-right corner. MVP and Commendations
      MVP and Commendations can now be skipped using the new Exit button added to the lower-left corner of the screen. The duration of the MVP and Commendations screen now lasts 50 seconds. A timer has been added to the lower-right corner of the screen that will count down the final 10 seconds of the MVP and Commendations screen. Commendations Bulwark will now take the number of deaths into account in order to focus this Commendation on the efficiency of damage soaked, rather than total damage taken. The tooltip for Bulwark will now display the player’s total deaths during the match in addition to damage soaked. Slight adjustments have been made in order to better balance the Dominator and Painbringer Commendations. Abathur was previously a little too likely to receive the MVP award. Slight adjustments have been made to bring him in line with other Heroes. BUG FIXES
      Corrected a number of typos and tooltip errors across several aspects of the game. A.I.
      Medivh: Enemy AI players will now avoid teammates that are under the effects of Medivh’s Polybomb. Lt. Morales: Can now properly detonate Displacement Grenade near enemies. Art
      Chen: Keg models that appear when casting Storm, Earth, Fire using any of Chen’s Skins are no longer missing certain visual effects. Illidan: The visual effects for The Hunt will now properly display on the Ability’s target during replays. Greymane: The Worgen model will no longer remain on screen while viewing end-of-game Stats and Talents pages. Battlegrounds
      Braxis Holdout: Neutral Raven Mercenaries will no longer clip into the terrain after being knocked back. Braxis Holdout: Fixed an issue in which Zagara’s Mutalisk could cause a captured Archangel to exhibit pathing issues. Braxis Holdout: Fixed an issue in which a captured Archangel could target enemy Heroes with its Bullet Storm Ability. Garden of Terror: Shielding a Structure will no longer prevent a Garden Terror's bonus siege damage from being applied. Infernal Shrines: Fallen Shaman Mercenaries will now prioritize attacking enemy Structures over Walls. Heroes, Abilities, and Talents
      Damage Reduction: When two damage reduction effects, such as Resistant (25%) and Hardened Shield (75%), are simultaneously applied to a Hero, the larger effect will no longer be overridden by the lesser effect. Anub'arak: The Cocoon overlay will now display correctly for enemies affected by Cocoon. Auriel: The Piercing Lash Talent tooltip now correctly states that Detainment Strike will only pierce Heroes, rather than all enemies. Auriel: Enemy Heroes will no longer occasionally be Stunned by Detainment Strike when knocked away from terrain. Auriel: Quest progress for the Repeated Offense Talent will now be correctly tracked in the Stats panel. Azmodan: Globe of Annihilation’s range indicator is now visually consistent with indicators used by other long-range Abilities. Greymane: The Go for the Throat indicator will no longer visually persist above Heroes who have post-death forms, such as Uther or Leoric, after they are killed. Illidan: Fixed an issue that could occasionally cause Illidan to fly back to his death location if he was killed while using Dive. Kharazim: Will no longer automatically resume attacking enemies after using Radiant Dash to dive to an ally. This fix also applies to Illidan’s Friend or Foe and Kerrigan’s Adaptation Talents. Leoric: Minions will no longer path around Leoric when he is in Undying form. Medivh: The damage over time effect from Xul’s Poison Nova will no longer be visually removed from Medivh’s Health bar after traveling through a Portal with the Mage Armor Talent. Rexxar: A delay will no longer occur between repeated Misha, Focus! casts. Sgt. Hammer: Re-casting Orbital BFG just as the first missile re-enters the Battleground will no longer cause the new missile to follow the previous path. Sylvanas: The Death Recap tooltip for Wailing Arrow now correctly displays the Ability’s description. The Butcher: Hamstring will now correctly deal bonus damage to non-Heroic targets after learning the Cheap Shot Talent. Zagara: The Stasis overlay will no longer appear on the screen when Zagara’s Mutalisk enters Zeratul's Void Prison. Sound
      Illidan: Voiceover that plays while casting The Hunt is now only audible for Illidan and his target. Illidan: High pitched ambient sounds that play while casting The Hunt are no longer audible for the target’s allies. Lower-pitched ambient sounds will still play for all players and observers. User Interface
      Death Recap: Fixed an issue in which a Heal effect could occasionally appear to be the killing blow in Death Recap notifications. Replay: Selecting a Hero during a Replay will no longer prevent the Hero Portrait and Status Bars from switching correctly when attempting to view a different Hero’s perspective using hotkeys. Observer: Warhead counters will now update properly in the Observer interface on Warhead Junction. (Source)
      Let me know how you like Samuro & Heroes Brawl so far!
    • By Stan
      Remember the European Nexus Games 2016 Infographic from a week ago? Tempo Storm created one for North America.
      Astral Authority are the winning team and there are some interesting facts about the tournament, such as shortest match duration, Hero popularity, ban rate and maps played.

    • By Stan
      BlizzCon 2016 is the home of the Heroes of the Storm Global Championship. Who will be the next champion? The Nexus Conqueror & Challenger bundles can be purchased at a great discount!
      BlizzCon 2016 Fall Championship Trailer
      Information about participating teams and predictions can be found in the latest episode of Beyond the Nexus. Here's the latest championship trailer with scenes of teams that made it to the grand finale!
      Cheap Bundles
      If you haven't noticed yet, Nexus Conqueror & Nexus Challenger Bundles are really cheap! The bundles also contain free Stimpacks! This is a great opportunity to grab a lot of great Heroes!
      Nexus Challenger Bundle

      Nexus Conqueror Bundle

    • By Stan
      Reddit is full of whine and Samuro will be nerfed next week! At least Weekly Sales for next week may cheer up a little.
      OP Samuro
      Hotslogs is reporting a 66.9% win rate, with the next Hero Sgt. Hammer being at 55% (-11.9%). You can see Samuro on both teams in Quick Match and he gets banned in Hero League all the time. Even though he won't be playable at BlizzCon, he is simply overtuned at the moment. This is the Heroes of the Storm alphabet!

      Reddit has been full of whine! Posts range from a call to action to nerf Samuro at once to efficient ways of countering. Now seriously here are some real counterpicks. Some philosophraptors even claim that not damage, but Samuro's survivability is what makes him overpowered! If that wasn't enough to make you entertained, what if it's just the bad players and Samuro isn't really OP?
      And the winner is...
      We totally hear you all on this and we have been in game with you and experiencing it ourselves. Our goal is to release something for Samuro (along with some bug and stability fixes, some of which are causing his win rate to inflate as well) next week.
      As an early JFYI we do not have plans to adjust balance for any other heroes in this patch, as we want our pro players to have a place to play while they're displaced from their regions visiting BlizzCon (live) and things look pretty good at the moment.
      Weekly Sales: October 25 - November 1
      The following items will be on sale next week
      Lt. Morales  Lt. Morales Apothecary Skin  Spellbreaker Johanna Skin New Bundles
      Hallow's End Bundle (available until Nov 8) Ultimate Hallow's End Bundle (available until Nov 8) For more details about forthcoming bundles, click here.
      New Skins
      Deputy Valla Scarecrow Xul New Mount
      Eyepad Mount The mount will only be a part of the Hallow's End bundles, but may return to the shop at a later point. (Source)
    • By Stan
      The behind-the-scenes video series continues with Samuro and we'll get to know some interesting facts about the Hero.
      Samwise Didier, who's also Samuro's voice actor, reveals unknown facts about his alter ego. Samuro was formerly planned to be a Dungeons & Dragons Hero called Grumok the Wanderer. This is also the first time an orc uses the word "dude".  Samwise says Samuro was the first character design for Heroes of the Stormm but the team had redesigned him three or four times and what we see now is the most polished version of the Hero.
      Actually, when I first heard his voice he instantly reminded me of South Park's Mr.Kim!