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Realbookwurm

d3 Diablo 3 PSA: Huge Live Server Bug, What to Do if You Were Affected

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Well, it hasn't happened often, but sometimes even the live patches see issues cropping up months into their life cycle. A recent issue with the Diablo 3 live servers has affected a portion of the player base, leaving their Kanai Cubes empty! There is no fear to be had though, the issue has been identified and repaired.

 

For anyone who was hit with the bug, there are some steps you can follow in order to restore your lost Cubes. It is important to note that the steps include an account rollback, and as such please refrain from playing any further until the rollback process has been completed. It is important to note that any progress and drops that came during the period between the technical issue and now will be lost. Hit this link if you have been affected, and need to have your account restored. 

 

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      Julian Love, Lead VFX Artist
      Q: How long have you been a Diablo fan?
      Julian Love, Lead VFX Artist: I’d have to go back 20 years to my first year in the industry, 1996. I was working at Sierra Online and our lead programmer brought in a game and said “you’ve got to play this, this is awesome”—it was Diablo. I immediately fell in love. There was a secret pact between the lead engineer, the lead designer, and I—every day we’d just play Diablo together all the time. The producer would show up and be angry at us, or someone would sneak across the hall and say “I died. You’ve got to come help me!” 
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      Julian Love: I started as a technical artist working on the D3 engine, and about six months in, I noticed people were doing special effects for their characters and—this is going to sound a bit strange—there was a character with a gun. Every time the gun was shot, a little puff of smoke would come out of the barrel. I saw the smoke come out and then shrink down to a point. As you know, smoke does not do that. What I discovered was, many people on the team did their own special effects but no one in particular was passionate about it. They just saw it as something else they had to do.
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      Julian Love: Two items from Diablo II are my favorites. The first one is Ume's Lament. When I first played Diablo II, the Necromancer completely captured my attention. Playing Hardcore, you have a lot of opportunities to play the same class over and over. I made a few Necromancers and they were terrible. I had no idea what I was doing, so I decided I had to play something else. I picked a Paladin—which was also terrible—but I eventually killed Diablo, and he dropped Ume's Lament. I took it as a sign that I should go back and play more of the Necromancer now that I had a good item for it, so I did—and was much more successful.
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      Julian Love: Witch Doctor. The variety of builds you can create for Witch Doctor means I've been playing a lot of it. My second class is Monk; he's so fast and responsive it’s hard not to like, but then again, we built him like that. I always play Hardcore and I don't have any Softcore characters. I used to play Softcore exclusively and then I tried Hardcore out of curiosity. Clicking one box changed the whole game. Suddenly everything you do is scarier, and it was awesome. That was it for me. I couldn't go back to Softcore.
      Q: What’s it like working on the Diablo team? What do you do for fun?
      Julian Love: There's an old saying for games: "You can't make fun without having fun." I think if you could hear the giggling and laughing at the preposterousness of proposing "let's put over 100 skeletons on the screen for Army of the Dead" and the process of realizing that, you’d understand. No one thinks of these things in isolation, no one sits at their desk alone and comes up with an amazing idea that lights up the world; what happens is we get together and bounce things around and try to one-up each other, and be silly and comical, and propose the most absurd ideas. But it's also very safe to say those things, because there's a lot of trust. Others forgive me for saying something that sounds really off the wall, because they know the next ridiculous, seemingly undoable idea might come from them. Nobody judges the ideas during brainstorms and we let our creativity run wild. We trust that we're coming up with something crazy, but it's always to try and make the game as fun as it can be.
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      Julian Love: Diablo takes a kind of experience—the fantasy RPG experience—and makes it accessible to everyone. At the time of Diablo’s release, that kind of experience came only to a certain kind of person, and only if you could delve deeply into all the systems, and all the complexities that came with them could you then enjoy the experience. Diablo made it accessible for the rest of us. I can say this with a lot of authority, because I have a relative who I'd say is the quintessential "anti-gamer." He's someone who thinks games are silly; a waste of time. When D3 came out, I convinced him to try it out. After giving him a little direction, he starts clicking, starts killing monsters, and he just lost himself in the game for three hours and had a delightful experience. To me, that's the magic of Diablo.
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      Q: Can you talk about the Necromancer visuals and some of the skills we saw at BlizzCon?
      Julian Love: As soon as we decided we were doing the Necromancer, there were skills that made us all say "we can't have a Necromancer without this." Corpse Explosion was at the top of the list. Looking back at Diablo II, the graphics themselves didn't really do the skill justice; the corpses on the ground were iconic, but the notion and the concept of the skill carried it a lot further than visuals did. We have the opportunity to put a strong, clear visual on it, to ensure the skill will feel visceral and fit the fantasy.
      When you're working with something with a previous incarnation like this, it's like working with a clay statue that hasn't hardened yet. You're going to touch it and something will change; the question is how.
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      Those skills are very grounded and visceral, and that has a lot to do with the visual identity of the Necromancer, who was a very serious, sinister, dark class in Diablo II. We want to make sure we preserve that feeling.
      Q: What are some of the series’ most difficult and memorable bosses? Any tips?
      Julian Love: I worked on getting patch 1.10 out the door for Diablo II. I showed up, and they were testing Über Diablo, and the guy who was working on it says, “oh, you’re going to LOVE this! It’s almost unbeatable.” He fires up a character outfitted with all rare—yellow—gear, and goes, “look at how HARD this is!” I’m like “You’re kidding, right? Can you get my dual-wielding Barbarian from Battle.net?” A couple days later, I get on my Barbarian, and I say, “okay, watch this,” and I proceed to waste that incarnation of Über Diablo in like 10 seconds. I showed them they were not testing it right, and we started pulling characters from Battle.net to test it, which ended up meaning a 3-month delay to the patch—sorry, everyone!—but in the end the boss was a lot more satisfying.
      Q: If you could go back in time and tell the developers of the original Diablo anything, what would it be?
      Julian Love: I really like those games for what they are, and it's difficult for me to be critical of anything they've done because that led us to what we have today. A lot of the time, “flaws” are the quirks that make you love a game even more. So, if I had to pick something, it would be a small annoyance; I’d tell them, "don't make gold take inventory space! Put it in its own counter instead" or something. Diablo II is even harder for me, as sometimes I hold it up as the perfect game, but I think if I had to pick something there, I'd say "if you want people to care about resistances, build up to that. Don't let players spend the entire first Act without encountering any poison damage, and then have Andariel wreck them because they had no idea they needed 75% poison resists."
      At the same time, these flaws give us stories to tell. The reason we can look back and laugh is because we all got killed by Andariel’s poison damage at one point or another.
      Q: Is it possible to kill Diablo for good?
      Julian Love: For good? I'm going to give you the smart guy, out-of-the-game-lore answer: you don't want to kill him for good. If we were ever going to make another game and put the Diablo name on it—and I think everyone wants that—we kind of want the Lord of Terror around so you can kill him in it, right? It's OK for an expansion to not have Diablo in it, but every new entry in the series is going to need our titular villain.
       
      Joe Shely, Senior Game Designer
      Q: How long have you been a Diablo fan?
      Joe Shely, Senior Game Designer: I've been a fan since the original Diablo. I played it back in high school and my mom yelled at me for not turning the computer off at bedtime—that spellbook wasn’t going to find itself. I also played tons of Diablo II in college; all those sleepless nights worked out for me, though, because now I get to work on Diablo! 
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      Q: How did you get started on the team and in your current role?
      Joe Shely: I began working on Diablo III directly shortly after the original release. I came on to help with Reaper of Souls and got to do a bunch of work on monsters, bosses, systems, Adventure Mode, Greater Rift tuning, and more.
      Q: What is your favorite Diablo item?
      Joe Shely: I definitely like Cam's Rebuttal. It's not the strongest item—I think the strongest item I have on any character is probably an Ancient Yang's Recurve with really good rolls. In terms of pure power, it's a fantastic item, and I was super excited I got it. But when I look at some of the items that do really interesting things, I really like playing the Crusader and having a window of time where I've got another charge of Falling Sword I don't want to waste. There are conditions under which I won't use it, like if there's only one guy left. Sometimes I try to wait as long as possible before using that second charge to maximize the damage from the Firestarter Rune and Consecration.
      Q: What classes are you playing currently? Do you play Hardcore or Softcore?
      Joe Shely: Let’s see . . . I’ve got a Hardcore Wizard in Season 8 and a Demon Hunter non-Seasonal. I also have a Hardcore Crusader I haven’t played in a while, but he’s pretty fun too. I think I play Hardcore for the same reason as many of our players—the stakes are increased, your decisions matter in the combat sense. It’s certainly something I do when I want to sit and only play Diablo III, and really focus on that. I won’t try to do anything else while I’m playing my Hardcore character.
      Q: What’s it like working on the Diablo team? What do you do for fun?
      Joe Shely: The Diablo team is a great group to work for in many ways; it has its own culture, and it’s a culture that evolved around wanting the best for the game and trying to use our resources and the talent of the team to deliver awesome content for our players. At Blizzard, we have this very strong philosophy of supporting our games for years after their release, so that’s very much our focus on the team, looking at the game week-to-week, month-to-month to figure out what the game needs now, and what’s the best thing to deliver to our fans. I’m very proud of our team-wide brainstorms, where we get everyone in a room and we say “here’s the next piece of content we’re going to do,” like a new zone, and we discuss possibilities. “There are new monsters in this zone; what should they be?”
      We get a good sense of what we should do in brainstorms; for example, we’ll start with a rough overview of a new zone, like a cold, shrouded moor; there’s going to be some rocky terrain, and it’s misty . . . so what kind of monsters live there? We look at all those and figure out what can we do, and which ideas resonate most strongly with the team. The advantage of team brainstorming is, when it comes time to make the content, whether it’s modeling a creature, animating it, or adding powers, the people who are doing it know they had input into that feature, which makes everyone more passionate.
      Q: What do you think is the historical legacy of Diablo? What will people be reading about the series 10–20 years from now?
      Joe Shely: I would hope they would read about it and then go play some Diablo, in whatever form that may be, because I think the Diablo legacy is very much still being written. There’s this chase of slaying monsters and getting epic loot and being heroic, and that thread has tied the franchise together. I would expect to see more of that in the future.
      Q: What‘s the one thing that would cause Diablo to no longer be Diablo if we removed it from the game?
      Joe Shely: I think loot is the answer. Slaying monsters, getting epic loot, and using your epic loot to slay more monsters is the core loop of Diablo. You can see this all the way from Diablo I to Diablo III. Look at what spellbooks were in Diablo I; they were a form of epic loot that changed your gameplay. When you consider how legendaries have evolved in Diablo III, you can see how the items in Diablo III very much affect your gameplay in some of those same ways—they can make significant changes to your skills, how they're used, the visual effects of your skills, and gameplay mechanics in quite a similar way to how a spellbook would give you a completely new spell.
      Q: Can you give us an example of something you’re really excited to have worked on?
      Joe Shely: I’m excited about the changes coming to Greater Rifts in 2.4.3. We've reworked the way we spawn monsters in Greater Rifts, and the most obvious effect is that you're going to see a more consistent and, for some tiles, higher density of monsters—but it's really much more. We want the Greater Rift experience to be as varied as possible, and to have plenty of possibilities to be great. When you go down a floor, you should expect great monsters, surprising tiles, cool pylons, etc. The changes we've done in 2.4.3 are aimed at improving that experience. I think it's going to be a good change for our players.
      Q: Can you tell us a little about the Darkening of Tristram (Patch 2.4.3) and how the patch came to be?
      Joe Shely: I think one of the things we tried to capture with the anniversary event is this direct connection to the Soulstone and the evil of the Soulstone that ties the franchise together. I think the story of Malthael is a very interesting one; you get to meet the Angiris Council and learn about what's going on with these angels, but it's also nice to have an anchor or touchstone in the Red Soulstone, and that's why we wanted to bring it back for the anniversary event. That's also why we put the additional effort to get the D1 cinematic in there, and make a legendary gem you can put in your helm and really capture what I think was probably one of the most memorable events of Diablo 1—you end up impaling yourself.
      Q: What are some of the series’ most difficult and memorable bosses? Any tips?
      Joe Shely: The Baal fight in Diablo II: Lord of Destruction is pretty hard if you’re a ranged character. He slows you, and you have to deal with the tight constraints of the room. You’re being thrust directly into the fight. Looking at Diablo III, I think Malthael is a pretty tough boss: he’s got multiple phases, a lot of different mechanics, and there’s some stuff that can kill you if you’re not watching. His clouds can be quite dangerous; the adds he summons are some of the most dangerous monsters you’ll face out in the world, and then his ultimate lightning hands attack does extreme damage, so you really have to be on your toes.
      Q: If you could go back in time and tell the developers of the original Diablo anything, what would it be?
      Joe Shely: I think there would be a lot of back slapping. I’ve always wanted something to happen with the cow when you click on it, the one outside the entrance to the catacombs. Anything, really. I mean you click him, he moos at you, you think something’s gonna happen. I’d like to think we’ve corrected that in the later games, though.
      Editor’s note: We’re not sure what Joe is on about here. 
      Q: Is it possible to kill Diablo for good?
      Joe Shely: All I can say is, he hasn’t died yet, right? He’s not been permanently vanquished at this point. We’ll have to wait and see
      (Source)
    • By Damien
      This thread is for comments about our Demon Hunter Grenade Build.