Season 11: Divine Intervention, launched overnight right after The Game Awards, and it came with a messy launch for pre-orders of the upcoming expansion Lord of Hatred!
Known Issue PSA: Missing Vessel of Hatred Content
Hi all,
Wanted to let you all know that we’re aware of an issue with players missing content, such as the Spiritborn class, despite owning this content. Community reports are being investigated, and we are looking to issue an update to resolve this.
While there may be a chance of this getting resolved in the next few hours, there is also a chance this may require a client patch update, which will take additional time. Thank you all for your patience and understanding. We’ll share updates as they roll in.
Players reported multiple pre-order and ownership problems. Some who already owned the expansion or the related bundles could not access expansion content (like the Paladin unlocks and Spiritborn access, which completely disappeared), and others saw ineligibility or purchase errors across platforms.
Steam – DIV Lord of Hatred Pre-Purchase Issues (Workaround)
Hey everyone,
We’re currently aware that Lord of Hatred pre-purchase is unavailable in-game when playing on Steam.
However, purchasing Lord of Hatred from the Steam Store rather than in-game, the purchase should work as intended.
Thanks for your patience!
Blizzard posted a set of updates through the night acknowledging the problems and pushing fixes.
Ineligibility to Purchase Lord of Hatred Error Issue Fixed
We have updates rolling out now, resolving most of the issues tied to ineligibility error messages. We’ll continue to monitor threads and posts, and appreciate everyone reaching out.
What Went Wrong
A few things did not go as planned during the launch of the new season and the Lord of Hatred early access content and pre-orders:
- Missing expansion content: Some players who own Vessel of Hatred reported missing content (including Spiritborn class access). Blizzard confirmed the issue is under investigation and said a client patch might be required depending on the root cause.
- Console bundle bug: On Xbox and PlayStation the Age of Hatred Collection (Base Game + expansions) was available for purchase in-game even to players who already owned Diablo 4. To prevent accidental double purchases, Blizzard temporarily disabled that bundle inside the game shop. The bundle remains purchasable from the platform stores directly.
- Steam in-game pre-purchase error: Steam players reported that the Lord of Hatred pre-purchase option was unavailable inside the game client. Blizzard advised buying directly from the Steam Store as a workaround.
What Players Should Try Now
Blizzard later posted that updates were rolling out to address many of the “ineligibility” error messages and that most related issues were being resolved.
The team is continuing to monitor reports and may issue further patches if needed. You should now be able to buy the expansion if you are on the Battle.net client. For all the others, you can try the following workarounds:
- If your in-game purchase fails on Steam, try buying the expansion directly from the Steam Store.
- If the in-game bundle is disabled on console, use the Xbox/PlayStation store pages instead.
- If you own the expansion but cannot access content, check the official Blizzard forums for live updates and watch for a client patch notice. So far there is not much you can do for this one. If you wanted to play Spiritborn, you might have to wait a bit.
Blizzard says they will continue to post updates as rollouts and fixes happen. We will follow the thread and update if a wider client patch is confirmed.
A rocky launch, but nothing catastrophic so far, most workarounds are simple (store purchases) and Blizzard appears to be pushing fixes fast. If you are locked out of paid content, keep receipts and screenshots, and do not hesitate to contact Blizzard’s customer service if you have any other issue, especially related to paid content.
