If you have recently picked up Diablo 4 on console, especially since the game is currently available on the PlayStation Plus subscription, you may have found out that the controller inputs are not always the greatest. You often get stuck unable to loot a chest or fight your way through an obstacle because your skill on the X/A button is also used to interact, and for Diablo 4, the two often overlap.
A recent Reddit thread went over the common frustration among a lot of console players! The default controller mapping is definitely not the greatest. Having the same button for both your basic skill and core actions like interacting, opening doors, or looting, means that if the skill is on cooldown, you can not do anything, even break barrels or pick up drops.
Thankfully, there are a few solutions to work around this issue. You do have access to keybind settings, which means you can change what button does what. And you have to basically make sure that your interaction button is alone and is not bound to any other action.
How to Change Your Keybinds
In order to change your controller key bindings, you need to:
- Open your in-game settings
- Head to the “controls” tab
- Click on “controller”
- From here you can re-bind everything (or almost everything)
- First, you want to uncheck the “Combine Interact & Basic Skill” option, as this is usually what causes the most issues

After this, it is up to you and your personal feeling where you want to bind your keys. Personally, I switched the interaction on the right arrow, and I put the mount instead on the Left Stick (L3). It needs some getting used to, but it works. Mount is actually accessible much faster like this as well.
In the Reddit thread we mentioned before, players also gave their own solutions, so here are some other examples on how you can change your key bindings:
- Remap “Interact” to R3 (right stick press):
- Similar to my own fix, but other stick. It avoids unintentional skills triggering when trying to open doors or loot. Just be careful when you re-map, as it is often already bound to something else, so make sure you don’t have an empty slot afterward. I left the Auto-Move empty on purpose because I never use it.
- Move Town Portal to the Emote Wheel:
- This also frees up a D-pad direction for something else, like a skill you do not need to trigger often, or the mount or something like that. I would recommend keeping the Basic Skill on X/A, and move the interaction to the D-pad. Moving an actual skill to the D-pad is not the greatest.
- Use a Basic skill with no cooldown if you really want to keep it on the same button, but this is not always ideal for performance.
While it might not be perfect, a bit of remapping does the trick for now!
What Should Blizzard Change With Controllers
Players used the topic to once again go over all the things that do not work with Controller. It is nice to have access to the game on consoles, or be able to use a controller on PC if you want to, but it does make things more complicated for players in a lot of situations.
The problem that came up the most was the complaint console players have since the launch of the game. And that is the inability to simply scroll through items on the ground to only pick up what you want.
In other similar games, you can use the left joystick or the D-pad to scroll through your dropped loot. This allows you to go on the one item you want, to pick it up. But in Diablo 4, you have to pick up everything until you make it to your one item you wanted. This forces you to pick up unwanted loot and clutter your inventory for nothing.
Players are hoping the option gets added with the upcoming major changes planned for the game!