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patch Patch 4.3.4: Customer Support Changes

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Battle.net Support Site

With the upcoming World of Warcraft Patch 4.3.4, there willbe a few changes to the way you interact with Customer Support in the game. Weare implementing brand new interfaces to report harassment, naming violations,and potential cheating. By building these reporting methods directly into thegame client, you can automatically gather information on who you are reportingand what you're reporting them for. In addition, we've also added optionsto report bugs and submit suggestions for World of Warcraft.

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Reporting a Player

If you encounter a player using an offensive name or foul language, violatingour chat policies, or cheating, you can quickly right-click on their name inchat, and select Report Player For. If you have the charactertargeted, you can right-click their portrait and selectReport Player.

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Submitting a Bug

If you have stumbled upon a bug, you can report it to the World of WarcraftDevelopment & Quality Assurance teams, directly through the Customer Supportwindow. In the Customer Support interface, click Submit Bugand fill out the requested information.

Note: If a bug has seriously affected your character in away that requires Game Master intervention (lost items, reputation, raid progress,etc.), Open a Ticket so we may investigate the situation.

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Submitting a Suggestion

If you wish to provide feedback to the World of Warcraft team, you may do sodirectly through the Customer Support window. In the Customer Support interface,click Submit Suggestion and fill out the requested information.Be sure to be as specific and constructive as possible.

Note: By submitting a suggestion, you confirm that thesuggestion is your own idea, the idea is not confidential, and you permitBlizzard Entertainment to use the idea publicly with no obligation to compensateyou.

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    • By Agahnim
      Hi all. Looking to reroll from Warlock in 7.1. Looking to start right now. I currently have a priest that I've played for around a decade, but I've always wanted to try mages. Right now, I'm judging them based on viability in Heroic/Mythic Raids and high end mythic dungeons. With the projected buff to shadow priest coming with shadowform coming back with a flat 10% damage bonus, do you think priests will be beating fire mages? 

        I'm already aware that spriests are weak on mythic+ for lack of aoe, but I have no clue if mages are good at mythic+ either. Just curious if you guys think this 10% boost will bring them up to par. 

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    • By Starym
      New competitive season, Eichenwalde map, Genji, Zenyatta and Lucio nerfs, Hook LOS fix and more!
       
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      To share your feedback, please post in the General Discussion forum.
      For a list of known issues, visit our Bug Report forum.
      For troubleshooting assistance, visit our Technical Support forum.

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      Competitive Play Season 2

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      Competitive Play Skill rating is now measured on a 1-5000 scale instead of the former 1-100 scale Skill Rating Tiers Players will now be assigned to a tier, depending on their skill rating Bronze - 1-1499 Silver - 1500-1999 Gold - 2000-2499 Platinum - 2500-2999 Diamond - 3000-3499 Master - 3500-3999 Grandmaster - 4000-5000
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      Skill Rating Decay Players in Diamond, Master, and Grandmaster tiers that haven't participated in a competitive match for 7 days will lose skill rating Players with a skill rating above 3000 (Diamond tier or higher) will lose 50 rating points every 24 hours, but their rating will not fall below 3000 Competing in a single match will halt skill rating decay Players that haven't participated in a competitive match for 7 days will immediately drop out of the top 500
      Map Changes Several refinements have been made to the time bank system for Hanamura, Temple of Anubis, and Volskaya Industries The time bank system has been added to Dorado, Hollywood, King's Row, Numbani, Route 66, and Watchpoint: Gibraltar Time granted for taking objectives on Dorado, Hanamura, Hollywood, King's Row, Numbani, Route 66, Temple of Anubis, Volskaya Industries, and Watchpoint: Gibraltar has been reduced from 5 minutes to 4
      Competitive Points Existing competitive points saved from Season 1 will be multiplied by 10 After winning a competitive match, players will now receive 10 competitive points (instead of 1) Players will now receive 3 competitive points for a draw The cost of golden weapons has also been multiplied by 10 - from 300 to 3000 A soft cap is being placed on the number of competitive points that can be saved Players with more than 6000 points at the start of season 2 will no longer accrue points by playing competitive matches End-of-season rewards will still be granted to players at the soft cap
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      HERO BALANCE UPDATES

      General Ultimates that consume the ultimate meter when activated will now drain the meter more quickly (.25 second instead of 1 second) Reverted a recent change that reduced the size of heroes' projectiles Most hero abilities will no longer interrupt quick melee attacks Ultimate abilities will now interrupt quick melee attacks
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      D.Va Defense Matrix After being activated, Defense Matrix will begin regenerating following a 1-second delay (formerly .5 seconds)
      Developer Comments: Defense Matrix was too efficient when tapped repeatedly, instead of being held. Now, the recovery delay matches the ability cooldown.

      Hanzo Hanzo will now experience a 30% decrease in speed while aiming (formerly 40%) Maximum projectile speed has been increased by 30% Arrow size has been reduced by 33%
      Developer Comments: Hanzo has the potential to deal a lot of damage, but he can feel really inconsistent, even at a medium distance. By increasing the projectile speed, we’re extending his reliable range, making it easier to land shots without having to perfectly predict enemy movement. To compensate for the increased projectile speed, we’ve decreased the size of his arrows, meaning his shots now require a bit more accuracy.

      Mei Blizzard Projectile now pierces barriers Radius has been increased from 8 meters to 10 meters
      Developer Comments: Mei has an interesting toolkit, but her ultimate often felt like it was too difficult to use effectively. Consequently, it felt weak compared to many other ultimate abilities. The freeze effect has been piercing barriers for some time now, but the projectile would still be blocked. Now, you can throw it down exactly where you want it, so it’s much easier to utilize the full radius effectively.

      McCree Deadeye Now drains over a .25-second period (instead of displaying a 50% reduction on the ultimate meter when activated and 0% when confirmed)
      Developer Comments: If players managed to counter or avoid McCree's ultimate, it would often regenerate very quickly since only half of the ultimate charge was spent. Now, this ultimate works like every other ultimate that has a duration.

      Mercy Caduceus Staff Healing Beam Healing-per-second has been increased by 20%
      Resurrect Resurrected allies will be able to maneuver after 2.25 seconds (reduced from 3 seconds)
      Developer Comments: Resurrection now allows teammates to jump back into the fight more quickly, which should help Mercy survive after activating her ultimate. Mercy's healing is also getting a boost to solidify her role as a strong, single-target healer.

      Genji Double jump no longer resets when wall climbing Swift Strike No longer deals damage to traps like Widowmaker's Venom Mine or Junkrat's Steel Trap No longer bypasses Junkrat's Steel Trap No longer interrupts quick melee attacks
      Dragonblade Duration of Genji's ultimate has been reduced from 8 seconds to 6 seconds
      Developer Comments: Genji was a little too difficult to pin down, and these changes will balance his speed. Swift Strike no longer cancels the recovery time from a quick melee attack, so players will no longer be able to get a free melee attack before using Swift Strike. Lastly, Dragonblade's duration was long enough that it often felt too difficult to reasonably counter.

      Lúcio Amp It Up The boosting of movement speed has been decreased by 30% (from a 100% increase to a 70% increase)
      Developer Comments: Thanks to Lúcio's speed increase, he was almost a must pick in every lineup.

      Roadhog Chain Hook If the hooked target isn't in Roadhog's line of sight when retracting the hook, they will be moved back to the position where they were originally hooked
      Developer Comments: This change means that hooked targets will be less likely to slide along walls, potentially ending up in an odd place after they've been reeled in.

      Soldier: 76 Heavy Pulse Rifle Bullet spread now happens more quickly when unloading fully-automatic pulse fire Significantly Increased bullet spread recovery time
      Developer Comments: These changes will make burst-firing feel more reliable and increase his effectiveness at longer ranges.

      Zenyatta Orb of Discord The amount of damage amplified by a target with Orb of Discord has been decreased from 50% to 30%
      Orb of Destruction Damage has been increased from 40 to 46
      Developer Comments: Zenyatta is in a far better place since the last update, but the strength of Orb of Discord has turned him into an almost mandatory pick. These changes reduce Orb of Discord's effectiveness, but his damage-dealing potential has been increased. The amount of damage that he delivers should feel largely unaffected by the change.

      MAP BALANCE CHANGES

      Watchpoint: Gibraltar Watchpoint: Gibraltar’s first checkpoint has been removed
      Developer Comments: The balance changes that were implemented in previous patches have eliminated the need for Watchpoint: Gibraltar to have an extra checkpoint.

      USER INTERFACE UPDATES
      General A new "Allied Health Bars" option has been added (Options > Controls) Contextual menus have been added on the hero selection screen, giving players the ability to report or group up with other players Matchmaking UI is now purple in the Competitive Play queue Made several minor adjustments to typography in the Spectator UI

      BUG FIXES
      General Fixed a bug that allowed the kill participation metric to go above 100 percent Fixed a bug in the Custom Game settings preventing the Ability Cooldown modifier from affecting Ana Fixed a bug causing players to incorrectly see gains in experience points when completing Custom Games Fixed a bug that caused heroes to die when first spawned in a custom game if Health and Damage modifiers were used simultaneously

      AI Fixed a bug that could cause AI Bastion to become stuck, continuously healing himself in the spawn area Fixed a bug preventing Torbjörn from placing his turret in viable locations

      Heroes Appropriate sound effects now play when Ana shoots barriers, shields, and armor Ana’s scope now correctly displays all custom reticle options D.Va no longer communicates her ultimate status for Self-Destruct while charging her Call Mech ultimate D.Va’s Boosters are no longer auto-cancelled if activated while her primary fire is active D.Va’s ultimate charge status is no longer reset to 0% if she falls to her death while piloting a mech Hanzo's “Spirit Dragon” unlockable voice line now correctly plays when using his Okami and Lone Wolf skins Fixed various issues with Junkrat's emote and highlight animations Fixed a bug that kept Junkrat’s ammo from being refilled when he was resurrected Fixed an issue causing Mei's Ice Wall to push herself to the side when cast at her feet Fixed a bug preventing Mei's Ice Wall from being destroyed by a moving payload Fixed a bug that prevented Mei's Ice Wall from appearing at the target location when cast Fixed a bug allowing Reaper to reach unintended map locations using Shadow Step Fixed a bug causing Reinhardt's shield to jitter when turning in third person Fixed an issue that prevented Roadhog's chain from displaying correctly in some situations Fixed a bug causing Roadhog’s chain to become permanently extended if his target disconnected from the match Fixed several issues with Symmetra's emotes and highlight intros The scarf on Tracer's Slipstream skin is no longer stiff in the Hurdle highlight intro Fixed a bug preventing overtime from being triggered while Zenyatta is using Transcendence The names of Tracer's Sprinter and Track and Field skins now display correctly Ana’s attacks and abilities now activate the controller’s rumble function Fixed a bug preventing bullet shells from being rendered in Bastion’s “Bullet Rain” highlight intro The alternate fire on McCree’s Peacekeeper ability now activates the controller’s rumble function for all six shots

      Maps Fixed an issue preventing Genji and Hanzo from reliably climbing a specific crate on Watchpoint: Gibraltar Fixed several issues that allowed Reaper to reach unintended locations on Watchpoint: Gibraltar

      User Interface Competitive play leaver messaging no longer overlaps with the PvP HUD at the top of the screen Fixed a bug causing the end of season banner to pop up while the player is in a match Fixed a bug preventing the hero list in Custom Game settings from being organized alphabetically The spectate option now becomes unavailable (the button will be greyed out) when all spectator slots have been filled in a Custom Game lobby Fixed an issue causing in-game statistics to run off the edge of the screen in 16:10 aspect ratio Fixed a bug preventing the Network Quality notifications from functioning Fixed a bug on the main menu that caused the Hollywood background to appear brighter than intended Fixed a bug in the Hero Details page that occasionally caused some information to be pushed partially off screen  
      Can't wait to get back to some Mercy action! How about you guys, which are your "mains"?