Jump to content
FORUMS
Sign in to follow this  
Odinn

New 'Silence' Penalty System Coming to Heroes of the Storm

Recommended Posts

13526-new-silence-penalty-system-coming-

 

As part of their ongoing effort to improve the Heroes of the Storm experience, Blizzard is introducing a new penalty as part of their player reporting system - a temporary (but scaling duration) silence penalty. Players who are 'silenced' due to excessive spam or abusive chat cannot speak in Allied Chat in-game, during the Draft process in Hero League, or in general or custom chat channels.

 

The complete process is detailed in this morning's blog post from Blizzard:

 

Blizzard Icon Introducing New Reporting Options and the Silence Penalty

 

During a typical Heroes of the Storm play session, you’re sure to come across all sorts of people and personalities. Some players realize that they make a great match, and might even become friends after playing and chatting together. Some players prefer to focus on the game, and don’t utter a single word before a Core falls. As with most any online game, however, there are a few players that just don’t seem to get along with anyone.

 

Whether they’re just having an off day, or get their kicks by being mean to their allies, players who project a negative attitude toward others can lower team morale, and ruin an otherwise fun experience for everyone else. In order to help limit this sort of behavior, our next major patch will bring a few new reporting options to Heroes, as well as a brand new consequence for those who consistently try to put a damper on everyone’s fun.

 

REPORTING OPTIONS

 

Before we begin, we’d like to remind you that you can report another player for various types of inappropriate behavior by clicking the gear icons found on in-game score screens (TAB), as well as end-of-game score screens, and then selecting “Report Player”. You can also report players outside of a match by right-clicking a player’s name in the chat pane. These reports add up, and receiving too many can result in silence, suspensions, or even permanent bans in extreme cases.

 

With the arrival of our next patch, you’ll find that we’ve reworked the categories you can select when reporting another player for various types of misconduct. All of the reporting options that will be available to you, as well as a few guidelines for how best to put them into action, have been listed below.

Report Categories & Guidelines for Use

  • Abusive Chat
    • Insults, cruelty, or ongoing harassment directed at one or more players.
    • Hate speech
    • Real life threats
  • Intentionally Feeding
    • Player intentionally and repeatedly gets their hero killed in order to anger allies or feed XP to the enemy team.
  • AFK/Non-Participation
    • Player is idle or inactive for an extended period of time during a game.
    • Player is present, but has given up or refuses to take part in the game.
  • Cheating/Botting/Hacking
    • Suspicious behavior which indicates the player may be using third-party software or hack programs to gain an advantage during a game.
  • Inappropriate Name
    • Character names or BattleTags that are offensive, insulting, bypass the mature language filter, or are otherwise considered objectionable.
  • Spam
    • Excessively communicating the same phrase, similar phrases, or pure nonsense
    • Blatant or repeated advertising for third party websites

We know that avid Abathur players may worry about being reported for Non-Participation, and Murky lovers may be concerned about receiving Intentional Feeding reports. However, we’ve taken heroes with unique mechanics into account, and will take action accordingly. Additionally, you can rest assured that a single report from an ally who misunderstands Abathur’s playstyle, for example, will not result in any penalties against your account. What’s more, we’ll also investigate players who are found to frequently dish out trivial or false reports and take action as necessary.

 

You may have noticed that the Harassment report category has been replaced with Abusive Chat. Undesirable chat messages can take on many forms, and the Abusive Chat category not only covers a much wider variety of cases than Harassment, but also fits nicely with our new consequence for misbehavior in chat: the Silence Penalty.

 

THE SILENCE PENALTY

 

Following our next patch release, any player who is reported multiple times under the Spam or Abusive Chat categories will, after investigation, receive a silence penalty. While this penalty is active, the silenced player will find that their ability to chat with others is greatly limited.

 

Silenced Players Cannot:
  • Use Allied Chat in-game
  • Chat in Hero League Draft Lobbies
  • Chat in General Chat channels
  • Chat in custom chat channels
  • Send Whispers to non-friends 
Silenced Players Can:
  • Use Party Chat (with invited players)
  • Create, Suggest, and Request to Join parties
  • Send and receive friend requests
  • Send Whispers to friends
  • Reply to Whispers from non-friends
  • Issue in-game Pings

The first time a player is silenced, their chat will be restricted for 24 hours. This duration will double for each silence penalty received after the first, and there is no maximum. This means that players who receive multiple silence penalties may find themselves unable to chat for a very, very long time.

 

59APXM1MZXT31438330934639.png

 

Silenced players will be notified of the penalty’s remaining duration each time they log in to Heroes of the Storm, and a new icon will be displayed on their player portraits in the game’s menus to indicate their silenced status to others. Players that are in-game when they receive a silence penalty will be logged out at the end of that game, but will still gain any XP, Gold, or Ranked Points earned during the previous match.

 

That’s all we have to share on our new reporting options and the silence penalty for now. Keep an eye on the official Heroes of the Storm website to keep up with all the latest announcements about our next patch over the weeks to come. Until then, be excellent to one another, and we’ll see you in the Nexus!

 

Thoughts on this new system? It sounds like a great way for Blizzard to curb the seemingly rampant negativity during competitive play.

  • Like 1

Share this post


Link to post
Share on other sites

Anything that discourages toxic behaviour is a step forward in any multiplayer game.

 

The fact it can ramp up pretty quickly should hopefully make players think twice about acting negatively. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Stan
      Qhira now costs 10,000 Gold. This week's Heroic Deals include Junkrat, Kel'Thuzad, and The Lost Vikings.
      Click here to check out this week's Free-to-Play Hero rotation.
      Hero Sales
      Heroes Old Price New Price Junkrat 750 Gems 375 Gems Kel'Thuzad 750 Gems 375 Gems The Lost Vikings 750 Gems 375 Gems Skins
      Deathranger Nova Bundle can still be purchased for 1,500 Gems and includes:
      Deathranger Nova Mirage Deathranger Nova Rugged Deathranger Nova Ember Deathranger Nova Dusk Deathranger Nova
      Mounts
      3 mounts have been added to the game and they cost 10,000 Gold each.
      Scavenger's Ripper Outrider's Ripper Soldier's Ripper
    • By Stan
      This week's rotation includes Brightwing, Kel'Thuzad, Medivh, and more.
      Free-to-Play Hero Rotation: August 20, 2019
      The required player level remains unknown because Blizzard stopped updating the official forum post, so we're listing the Heroes alphabetically.
      Azmodan Brightwing Jaina Kel'Thuzad Medivh Muradin Nazeebo Raynor Rehgar Rexxar Samuro Sonya Uther Valeera (Source)
    • By Stan
      In Storm League, rank is always updated by taking the change in rating and determining the equivalent number of rank points to reward. While the Heroes team is quite happy with how it turned out, the system is causing problems in Bronze 5.
      In Bronze 5, players gain/lose far fewer points per game than players in other leagues and divisions. The underlying problem makes it harder to climb out of Bronze 5 and causes frustration and bad gameplay experience. The team is working on ways to improve it and provided an explanation of why this is happening.
      Blizzard (Source)
      With the launch of Storm League season 1 we have seen a dramatic improvement in rank distribution. One of the primary changes in this release was in how rank is determined. In the past, rank and rating were two entirely different concepts, both of which were updated differently after each game. It was very common for a player's rank and rating to diverge throughout each season which could cause the matchmaking system to struggle to find games.
      With the changes introduced this season, rank is always updated by taking the change in rating and determining the equivalent number of rank points to reward. This leaves very few ways rating and rank can diverge and results in most players being shown a number equivalent to their rating.
      Overall, we are very happy with how the changes are looking; however, we are aware of the inconsistencies players are currently experiencing in Bronze 5. With the new design, players in Bronze 5 will gain/lose far fewer points per game than players in all of the other leagues and divisions. The reason for this is a bit technical but we wanted to take the opportunity to elaborate on what's going on.
      Under the hood, matchmaking rating is simply a number on a bell curve. Every league and division encompasses a range of values on the same curve. For example, if the overall bell curve ranges from -10.0 to 10.0 and the range 1.0 to 1.5 maps to Gold 1, then a player with a rating of 1.25 will have the equivalent rank of Gold 1 & 500/1000 points. These numbers are intentionally made up as the real ones are always subject to change but the idea is the same.
      The reason for the decrease in points awarded in Bronze 5 is that the range of ratings that maps to Bronze 5 is much larger than other divisions. The difference is that this much larger range of ratings still maps to the same number of rank points. As a result, despite being rewarded the same change in matchmaking rating, the rank points awarded may be lower. This is visualized by the graph below:
      We understand that this inconsistency is a negative experience for players so we will be exploring some ways to improve it.
      Thanks for participating in Storm League and providing your feedback!
    • By Stan
      Industrial District is this week's brawl. The single-lane Overwatch-themed map comes with standard play and shuffle pick. The main goal is to destroy the enemy Core and playing three games rewards a Loot Chest.
      Blizzard (Source)
      This week’s Heroes Brawl is Industrial District! Slide around and slug it out in the heart of Volskaya in this Overwatch-themed, single-lane Battleground featuring lots of conveyor belts and tons of action.
      Rules:
      Shuffle pick - Choose from one of three Heroes before entering the battle. Standard play - no talent or level restrictions. The first team to destroy the enemy Core wins! Rewards:
      Complete three matches of the Industrial District Brawl to earn a Loot Chest! Find out more about the Heroes Brawl game mode on our Heroes Brawl site; and as always, you can find more information on this week’s Brawl by clicking the Brawl Info button at the bottom of the play screen when preparing to queue for the Brawl game mode.
    • By Stan
      Heroic Deals for this week include Artanis, Lunara, and Probius.
      Click here to check out this week's Free-to-Play Hero rotation.
      Hero Sales
      Heroes Old Price New Price Artanis 625 Gems 312 Gems Lunara 625 Gems 312 Gems Probius 750 Gems 375 Gems Skins
      Deathranger Nova Bundle can be purchased for 1,500 Gems and includes:
      Deathranger Nova Mirage Deathranger Nova Rugged Deathranger Nova Ember Deathranger Nova Dusk Deathranger Nova
      Mounts
      3 mounts have been added to the game and they cost 10,000 Gold each.
      Scavenger's Ripper Outrider's Ripper Soldier's Ripper
×
×
  • Create New...