Damien

Premium FAQ

17 posts in this topic

What Are Premium Accounts?

A premium account lets you pay a small monthly sum to support Icy Veins, in exchange for which you will no longer be shown any ads on the site and tracking will be removed from the web. You also get access to a premium member-exclusive forum section.

Why Support Icy Veins?

  • Independence. Icy Veins is entirely independent and still owned and operated by the very same people who started it in 2011 (Vlad and I). This is pretty rare these days, as most of the other large websites in our ecosystem are not, and are instead owned by large international companies. So, by supporting us, you will not be contributing to the annual dividends of investors and the money will go directly towards continuing to improve the website.
  • Professionalism. At Icy Veins, every contributor is paid. We have contracts with all of our writers whereby we share earnings with them on their guides or news (with one of the best rates in the industry). Occasional contractors who review some of our guides (WoW class guides for example) are also paid. So, by supporting Icy Veins, you will support a site that cares a great deal about its contributors.
  • Guide Quality. We try to keep our writing teams small, because it allows us to maintain a closer relationship with our writers and it also means that the money is split among fewer people, making the job more attractive, financially. This has worked out well for us, and over the years we have consistently been able to update our guides in time for new patches, experiencing very little turnover. By supporting Icy Veins, you will allow us to recruit additional staff without making it financially less attractive for the existing staff. In turn, this will lessen the workload on our authors and allow them to focus their attention on a smaller amount of guides, increasing guide quality.
  • Ad Quality. Currently ads are our only source of revenue. This puts us in a position of relative weakness when dealing with advertisers, because we do need the money and it can be hard to refuse some ad formats/campaigns. That said, we do strive to get our readers a good experience on our website, have always refused intrusive formats, and try to work with only the most reputable ad partners around. By supporting Icy Veins, you will make us more independent from advertising, which will give us more leverage in our dealings with advertisers and improve the overall ad quality of the website for those who cannot afford premium, but still want to contribute to the site by not turning on an ad blocker.

How Do I Sign Up?

Click Go Premium at the top of the page to start the process of registering your Premium account.

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Note that when you sign up for Premium, you will have to provide an e-mail address. This should match the e-mail address of the Icy Veins account on which you want to benefit from Premium. If you do not have an Icy Veins account, you can create it before or after signing up for Premium, it makes no difference.

How Much Does It Cost?

Our Premium membership starts at 2 euros (or US dollars) per month. This amount will be spread among 5 categories: News, World of Warcraft, Diablo 3, Heroes of the Storm, and Hearthstone; so 0.40 per category. For each category, you have a slider that allows you to give more for a particular category, increasing the total monthly amount, up to 20 euros (or US dollars) per month. You can freely change the currency from euros to US dollars.

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What Do I Get Exactly?

When you are logged in with a Premium account, you get the following perks:

  • No Ads / No Tracking. All javascript code is removed from the site, with the exception of what is strictly required for site functionality (tooltips, menus, etc.). This means that no ad code is loaded and that no one can track you on the site, not even us.
  • Special Forum Section. You will get access to a special, private forum section for premium members.

What Happens to the Money?

Part of the money will be redistributed to the writers and the rest will be used to improve the website. We have not committed to actual numbers yet, because we have no idea how many subscribers we will get.

Can I Sign Up for Premium for Someone Else?

Yes, you can. Premium membership is tied to the e-mail address that you write down in the sign-up form, which can be anything you want.

How do I Change, Cancel, or Check the Status of my Premium Membership?

Click your username in the top right corner and then click on Manage subscription in the menu that appears. When cancelling a subscription, you will continue to benefit from it until its renewal date, at which time it will end instead of renewing itself for another month. Similarly, when changing the amount of your subscription, this will only affect your future payments.

Is my Credit Card Information Safe?

Yes, it is. As mentioned on the payment page, we do not store or even see your payment information. Everything is processed directly by Braintree, the payment processor we are using. They are a subsidiary of PayPal. On the payment page, you can inspect the fields and you will see that they are coded as iframes from Braintree, so we cannot access their content.

Help, I Signed Up But I Still See Ads?!

Please make sure to log out of your account and back in in order to activate premium. We are working on making that better.

How To Contact You In Case Of Problems?

contact@icy-veins.com or the Premium member only forum section.

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This is a great feature.  You guys have helped my game in so many ways, I look forward to contributing in someway to keep the quality content coming.  How soon do you anticipate the sign-up links for premium accounts will be ready?

- NetMerc 

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Glad you like it! We're waiting for the approval from Paypal and it can take up to 48 hours. Otherwise, all should be ready. So let's say Wednesday at the latest.

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Quote

This is pretty rare these days, as most of the other websites in our ecosystem are not, and are instead owned by large international companies. So, by supporting us, you will not be contributing to the annual dividends of investors that care little about the site or the Blizzard community, and the money will go directly towards continuing to improve the website.

Quote

 (with one of the best rates in the industry). Occasional contractors who review some of our guides (WoW class guides for example) are also paid (and they are paid better than the people who actually write guides on other sites). So, by supporting Icy Veins, you will support a site that cares a great deal about its contributors and pays well above the industry's average.

I assume you have proof to support making statements like this?

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On 8/21/2017 at 9:59 PM, Arielle said:

I assume you have proof to support making statements like this?

I see that I should have written "most other large websites" in my FAQ, which should have been corrected by the time you read my reply.

Verifying that Icy Veins is independent is easy. Vlad and I reside in France and run Icy Veins through a French-registered company called VEDATIS (as stated in our about page, in compliance with French laws). One can find more information on our company on infogreffe, a state-sponsored repository that maintains a page about each company registered in France. Of interest is the tab called "Actes déposés" which lists the modifications we did to the company and the last one is from August 2012 when Vlad was made "Directeur Général". Anyone can order every document we ever submitted to the state for VEDATIS. It costs a bit of money, but there lies the proof that Vlad and I are the only owners of Icy Veins and that we each own 50% of it.

The second proposition about the premium money going directly towards the site is impossible to prove because we have not yet received any money from premium.

As for the quote about our pay rates, let's take a simple example to put some perspective. We use reviewers for all our class guides and in average since the Legion's prepatch, we've spent 450 euros per spec, which I know is more than what the average Wowhead class writer has gotten per spec. And that's just review work, we're not even talking of the actual work of writing and editing the guides, which is paid more. I also have a Skype quote from a Curse exec (which I won't produce here because I want us to remain friends) who is half-jokingly asking me at the time not to tell the staff on a Curse website how much we pay our own staff on our corresponding section.

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25 minutes ago, Damien said:

Verifying that Icy Veins is independent is easy. Vlad and I reside in France and run Icy Veins through a French-registered company called VEDATIS (as stated in our about page, in compliance with French laws). One can find more information on our company on infogreffe, a state-sponsored repository that maintains a page about each company registered in France. Of interest is the tab called "Actes déposés" which lists the modifications we did to the company and the last one is from August 2012 when Vlad was made "Directeur Général". Anyone can order every document we ever submitted to the state for VEDATIS. It costs a bit of money, but there lies the proof that Vlad and I are the only owners of Icy Veins and that we each own 50% of it.

Of course.  I wasn't questioning the ownership of IV since as you said that's really easy to find out, but rather your implication of the motives of others.  How do you know what the priorities of others are, and therefore make a judgement of yourselves relative to them?

27 minutes ago, Damien said:

As for the quote about our pay rates, let's take a simple example to put some perspective. We use reviewers for all our class guides and in average since the Legion's prepatch, we've spent 450 euros per spec, which I know is more than what the average Wowhead class writer has gotten per spec.

How do you know this?  Without any supporting third party corroboration I'm still just taking your word for it.  If that's all it is then that's fine.

29 minutes ago, Damien said:

I also have a Skype quote from a Curse exec (which I won't produce here because I want us to remain friends) who is half-jokingly asking me at the time not to tell the staff on a Curse website how much we pay our own staff on our corresponding section.

Of course, I wouldn't expect anyone to divulge privileged information they're not supposed to.

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9 minutes ago, Arielle said:

Of course.  I wasn't questioning the ownership of IV since as you said that's really easy to find out, but rather your implication of the motives of others.  How do you know what the priorities of others are, and therefore make a judgement of yourselves relative to them?

How do you know this?  Without any supporting third party corroboration I'm still just taking your word for it.  If that's all it is then that's fine.

Of course, I wouldn't expect anyone to divulge privileged information they're not supposed to.

Hello again Arielle,

I see your point and I think you're right. People would indeed have to take our word for it and that's a problem. I can't really prove my point without asking people I know to come here and testify, which would only create problems for them. We'll be working on modifying the FAQ to make it better.

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53 minutes ago, Tecmoman said:

Will there be a yearly rate at a discount?

This is not planned, but if we see that there is demand (and I imagine your post counts as such), that is definitely something that we can do.

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On 8/25/2017 at 2:02 PM, Damien said:

This is not planned, but if we see that there is demand (and I imagine your post counts as such), that is definitely something that we can do.

That would be great. I will be watching. I love the site and wowhead is my other main site. I did purchase on wowhead though your price seems steep. There are some users that may use all your guides though for some of us we will not be using it all so think the value is not there yet. A yearly 25% discount would get me over the edge I am sure so implement soon!!

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18 hours ago, Tecmoman said:

That would be great. I will be watching. I love the site and wowhead is my other main site. I did purchase on wowhead though your price seems steep. There are some users that may use all your guides though for some of us we will not be using it all so think the value is not there yet. A yearly 25% discount would get me over the edge I am sure so implement soon!!

There were several comments asking for a yearly sub in another thread, so I will be asking the devs to make it :)

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On 8/31/2017 at 9:19 AM, Damien said:

There were several comments asking for a yearly sub in another thread, so I will be asking the devs to make it :)

Looking forward to it. Thanks!! When do you think we will see it?

Edited by Tecmoman

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I definitely want to sign up.  I've been able to take advantage of all the knowledge you guys have, which makes the game much easier to play, so I feel it's right that I give back in at least a small way.

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On 9/3/2017 at 6:16 AM, Tecmoman said:

Looking forward to it. Thanks!! When do you think we will see it?

I'm hoping by the end of September. This isn't much to do, but there are smaller issues that we've detected with Premium that we want to get fixed first.

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10 hours ago, Damien said:

I'm hoping by the end of September. This isn't much to do, but there are smaller issues that we've detected with Premium that we want to get fixed first.

Awesome! Thanks for getting this done!

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On 9/3/2017 at 9:50 PM, Freyja said:

I definitely want to sign up.  I've been able to take advantage of all the knowledge you guys have, which makes the game much easier to play, so I feel it's right that I give back in at least a small way.

Thanks for doing so! We're glad to have you on board :D

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20 hours ago, Blainie said:

Thanks for doing so! We're glad to have you on board :D

Thank you, and it's my pleasure :)

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