DracoInferno

Premium International Fee

4 posts in this topic

FYI: It looks like the Premium Membership is billed from Villeurbanne, France.

This may be important for some people if your bank, such as a credit union in the US, charges you an International Transaction Fee. As I got charged one a few days ago at the same time of my Premium Sub.

For the Admins, not sure if this is something that should be mentioned in the FAQs or not.

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Thanks for letting us know. I wasn't aware that this could happen and had assumed that the payment processor being in the US would save us from this kind of stuff. I will have a chat with our devs to see if we can circumvent this (or ask the payment processor to include  that fee in theirs). If we can't find a solution, then this is something that I will definitely add to the premium FAQ.

Out of curiosity, how much was the fee?

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@DracoInferno We've looked things up to see if we could somehow cover that fee, but it is outside the scope of the payment processor. The bank or credit card company sees that the beneficiary is a foreign company (in France in our case) and applies the fee for international payment, even if it does not cost them anything because the payment processor is American. So I added a section in the FAQ to mention it.

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So sorry it took so long to respond. For my $9.99, it was just a $0.07 fee. I do not know if it is a flat fee or percentage, as it may vary by the financial institution. Wow, using words from work. Haha. My bank in the US is Navy Federal Credit Union, I have inserted the blurb from their website below:

Quote

Any time you use your Navy Federal Debit Card or CUCARD overseas, you'll be charged an International Service Assessment (ISA) fee. This is a Visa-mandated fee for ATM and POS transactions performed outside the U.S. When the merchant runs the transaction in the local currency (or if you withdraw money in local currency at an ATM), the transaction will post to your account in U.S. dollars and you'll be charged a 1% ISA fee. If the transaction is in U.S. dollars, you'll be charged at 0.8% of the transaction amount.

Using Navy Credit Union Overseas (Click the International Fees heading)

 

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