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Matchmaking Hotfix & Season Reset: Dec 15

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Blizzard has fixed the issue related to placement matchmaking ratings. All players have had their placement matches reset and Performance Based Matchmaking has been turned off until further notice.

Blizzard LogoBlizzard (Source)

Hey everyone,

As mentioned in earlier forum posts regarding Matchmaking Ratings here and the follow up here, we have been working hard on a fix to address the issue affecting placement matchmaking ratings. After further investigation, we identified the root cause and have deployed a fix. We apologize to everyone who has been impacted by the rough start to the new ranked season.

Once the hotfix is live in your region, we will re-enable matchmaking for Hero League and Team League. And although the issues we encountered were unrelated to the Performance Based Matchmaking improvements, we are reinstating Ranked mode with the Performance Based Matchmaking updates turned off. We want to make sure we’ve resolved all of the issues and that the ranked season placements are in a good place before we reinstate any new features. We understand many of you are very excited about the Performance Based Matchmaking changes and we’ll update everyone once we’re ready to turn them back on again.

Additionally, to ensure the accuracy and fairness of this ranked season, we have decided to completely restart this season. That means all accounts, regardless of whether they were affected by this issue, will be reset. We understand that this is very frustrating, particularly for those who have already redone their placement matches. Once again, we sincerely apologize to our passionate and dedicated players who have been impacted by this unfortunate issue. Thank you again for your patience as we work to make things right.

Ranked queues were temporarily disabled yesterday.

Blizzard LogoBlizzard (Source)

Hi everyone,

As many of you may be aware after reading a forum post we made earlier this week, we’ve been working to resolve an issue affecting placement Matchmaking Ratings (MMR) following the Ranked Season Roll on Tuesday. After investigating the issue, we rolled out a fix that we believed would resolve it, and also reset the affected players’ placement matches. 

However, it’s evident that there is still unexpected behavior from placement MMR and we have been receiving reports that players are still being placed inaccurately. These placement issues are unrelated to the performance-based matchmaking update and we are working hard to determine the root cause and resolve this situation as soon as we possibly can. We sincerely apologize for the frustrations this has caused for those of you who’ve already embarked on your Hero and Team League journey this season.

While we are working toward that fix, we also want to prevent as many players as possible from being placed incorrectly. As a result, we have disabled ranked matchmaking queues in all regions until we are confident we can solve the issue.

We understand that disabling the ranked queues is less than ideal, and want more than anything to get you back in the action as soon as possible. Our ultimate goal is to provide you with the best matchmaking experience we can, so we thank you very much for your continued patience as we work to ensure ranked play provides a fun and fair experience for everyone. 

Until that time, feel free to jump into one of our other game modes, including Quick Match and Unranked Draft. We will keep you updated as we make progress on a fix for ranked play.

Game Director Alan Dabiri took full responsibility for the issue. The latest update was massive and this bug persisted even after all internal and extended PTR testing.

Blizzard LogoBlizzard (Source)

Hi guys,

I just want to apologize to all of you regarding the Ranked mode issues we caused with this release. This was a massive update that included many changes across many areas of the game. We had a lot of internal testing and an extended PTR, but we still fell short here. There’s really no excuse. We need to do better, and I take full responsibility for this. The team is hard at work on fixing the issues, and once we have a fix deployed, we will re-enable the ranked game mode as soon as possible.

I just want to thank you all for your feedback, passion, and most of all, patience as we work to make things right.
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This must be the first time I’ve seen the Hots team take such responsibility. It’s really such an improvement in a short amount of time. I must admit, I’m impressed.

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Very happy to see these updates since I think many of us have been patiently just waiting with our placements until the issue have been resolved. 

It almost never is a problem for players as long as we get frequent updates on what is happening so this is great communication by the Hots team!

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The system is still buggy.
A friend of mine which had the same Placment as i (Dia 5), with a worse win rate then mine, went 8-2 Today  and got placed at Master 1000 Points. Meanwhile i went 6-4 and got Placed on Plat 2  with 500 Points. 2 Days Ago where i went 5-5 i got placed at Plat 1 with 800 Point which is  kinda  more legit then it was today...

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Yeah, it's still acting up weird I'm pretty sure. Funny that they vehemently deny that it has to do with the new MMR-based matchmaking, yet before its implementation we had no problems at all.

Edited by Leadblast

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18 minutes ago, MysticalGoat said:

The system is still buggy.
A friend of mine which had the same Placment as i (Dia 5), with a worse win rate then mine, went 8-2 Today  and got placed at Master 1000 Points. Meanwhile i went 6-4 and got Placed on Plat 2  with 500 Points. 2 Days Ago where i went 5-5 i got placed at Plat 1 with 800 Point which is  kinda  more legit then it was today...

Weird. Thanks for the update. I'll wait with my placement matches then.

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12 minutes ago, Stan said:

Weird. Thanks for the update. I'll wait with my placement matches then.

yeah maybe they gonna reset it again  (at least  i hope)

Edited by MysticalGoat

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Yeah this new MMing seems pretty messed up even in QM.

Since the big patch on Tuesday I've only played one night with my regular group of HOTS friends on Wednesday night. I played 4 games with them. We usually do pretty from ok to great. Some wins some loses. But that night every match we played was a HUGE loss. As in every the kills in those matches were between 1-6 vs 24-38 kills. My friends had been playing for a few hours before I joined for a few matches. They said it had been like that all night for them too.

My HotSLog mmr is only around 1800-1900 compared to the rest of them (5-8 people) being between 2200-2800 or so mmr on HotSLogs in QM.

I guess it could be because our MMRs are so wildly apart from each other. But our matches have rarely felt like we were that vastly outmatched as it did in every match that night. Maybe after a good week or two of this new MMR system it will all even out. But if they're turning it off till they 'fix it' then I guess we won't know for several weeks more.

On a different, but only somewhat related note. After they made such a point of 'we're gonna start putting things out in a more staggered week to week fashion rather then everything all at once. So it's easier on all our devs to isolate tuning and issues.' ...then they wait a week later then they could have (and should have) for the Winter Event to start. So it's only 3 weeks rather then the usual month long event. And so they can put it out along with ALL the changes. Gameplay changes, Stealth changes, Performance Based Match-Making changes,  New Hero, and a new season of ranked... all at once. Yeah... I tell you, they're really staggering those new things out week to week aren't they... *rolls eyes*. And they wonder why something went wrong during all that at once...

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Yeah I think it's pretty messed up still. I stomped 8/10 of my placements and got placed gold 4. Checked my MMR and it's high diamond-master. Really weird.

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This new system is a train wreck so far. Hopefully they figure it out. You get punished for short games. It seems like the Performance points are just taking data point compared to data point. So longer the game, better the stats you have look. This also doesn't adjust for the build type for the comp (like going lava wave v. smash) which completely changes the stats you can achieve. This is on top of the clear MMR struggles of the system. It was nice to have a seeming reset, but some players got moved up and down drastically. It will be a month before we have enough information to see if the guy that jumped gold to masters can even preform up there or if it's a bug.

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2 hours ago, Laragon said:

It seems like the Performance points are just taking data point compared to data point.

 "Performance Based Matchmaking has been turned off until further notice."

It shouldn't even be a thing atm since it should be off but the matchmaking itself is borked. People shouldn't play ranked, it's not fixed yet so there isn't much to do except play Quickmatch games and wait until there is further updates. Playing ranked now will probably be a waste with a reset soon anyway once they figure it out.

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I think part of the problem is you had a lot of people either overranked or underranked, so with the new MMR system you're seeing the results of people initially being put into matches they have no business being in.  I'm intentionally waiting about a month to play again to let the system sort itself out and get people roughly where they *should* be.

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On 12/18/2017 at 6:01 PM, gamerk2 said:

I'm intentionally waiting about a month to play again to let the system sort itself out and get people roughly where they *should* be.

Totally agree on that. Same here man, same here.

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4 hours ago, CyberDVonaven said:

Totally agree on that. Same here man, same here.

Seriously, my matches are either:

A: I carry but we don't have a chance because no one is pushing lanes, taking camps, or controlling the OBJ

or

B: I suck balls but my team carries me

Nothing in between, and that's a problem.  Hopefully after a month or two things sort themselves out.

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      General Map Updates Balance Update Bug Fixes General
      Unranked Mode has been removed. Respawn timers have been reduced in the mid-to-late game. By level 22, respawn timers are back at 65 Seconds. Updated Homescreen and Startup Music. Return to Top
      Map Updates
      Garden of Terror Classic The original Garden of Terror has returned to Custom Games! The name has been changed to Garden of Terror Classic to differentiate from the current Garden of Terror. Haunted Mines Haunted mines has returned to Quick Match! Map objective is now complete when one team collects 55 Skulls, rather than when all 100 Skulls have been collected. Hero vision is reduced while in the mines. Warhead Junction Cast time for Nuke increased from 2.5 seconds to 3 seconds. Cast time for Nuke now breaks upon taking damage. DoT damage from Nuke increased by 100%. Damage to Forts and Keeps from Nuke increased from 100% to 125%. Return to Top
      Balance Update
      Heroes
      Arthas
      Arthas has been fully reworked! All abilities and talents will be listed below.
      Base
      Death Coil [Q] Mana: 40. Cooldown: 9 seconds. Deals 164 damage to target enemy. Can be self-cast to heal for 262 health. Howling Blast [W] Mana: 50. Cooldown: 10 seconds. Root enemies within the target area for 1.25 seconds and deals 68 damage. Frozen Tempest [E] Mana: 13 per second. Cooldown: 1 second. Deals 36 damage per second to nearby enemies and Slow their Movement Speed by 10% per second, stacking up to 40%. Heroes hit also have their Attack Speed Slowed by 10% per second, stacking up to 40%. Frozen Tempest's effects last for 1.5 seconds. Army of the Dead [R] Charge Cooldown: 18 seconds. Consume all charges to summon an equal number of Ghouls that last 15 seconds and attack for 20 damage. Ghouls can be sacrificed to heal Arthas for 240 Health. Stores up to 6 charges. Every time an enemy minion dies nearby, reduce the charge cooldown of this ability by 1 second. Takedowns reduce the charge cooldown of this ability by 6 seconds. Summon Sindragosa [R] Mana: 100. Cooldown: 100 seconds. Deals 230 damage and Slows enemies by 60% for 4 seconds. Also disables Minions, Mercenaries, Monsters, and Structures for 20 seconds. Frostmourne Hungers [D] Cooldown: 12 seconds. Activate to make Arthas' next Basic Attack strike immediately and deal 71 bonus damage. Dealing damage restores 40 Mana. QUEST: Killing a Minion or hitting a Hero with Frostmourne Hungers permanently increases its bonus damage and Arthas' Basic Attack damage by 1. Talents
      Level 1 Frost Presence Increase the area of Howling Blast by 20%. QUEST: Root enemy Heroes with Howling Blast. REWARD: After Rooting 15 Heroes, Howling Blast's range is increased by 20% and it hits enemies in its path. REWARD: After Rooting 30 Heroes, Death Coil Slows Heroes hit by 50% for 0.75 seconds. Borean Winds After Frozen Tempest has been active for 2 seconds, Arthas gains 10% Movement Speed. PASSIVE: Frozen Tempest's Slowing effects last an additional 0.5 seconds and its Mana cost is reduced by 4 per second. Rime Every 5 seconds, gain 75 Physical Armor against the next enemy Hero Basic Attack, reducing the damage taken by 75%. Stores up to 3 charges. PASSIVE: While Arthas is Slowed, Rooted, or Stunned he heals 24 Health a second. Level 4 Shattered Armor Enemy Heroes hit by Howling Blast have their Armor reduced by 15 for 4 seconds. Icy Talons Gain 3% Attack Speed for 2 seconds every time a Hero is damaged by Frozen Tempest, to a maximum of 60%. Frost Strike Frostmourne Hungers deals an additional 115 Ability damage in an area and slows Heroes hit by 20% for 2 seconds. Level 7 Immortal Coil Gain the healing effect of Death Coil even when used on enemies. If Death Coil is used on Arthas, it heals for an additional 75% bonus healing and its cooldown is reduced by 3 seconds. Rune Tap Every 3rd Basic Attack heals Arthas for 5% of his max Health. PASSIVE: Each stack of Frostmourne Hungers increases Arthas' Maximum Health by 10. Icebound Fortitude Cooldown: 35 seconds. Activate to gain 25 Armor and reduce the duration of Stuns, Slows, and Roots against Arthas by 75% for 3 seconds. Each Hero Rooted by Howling Blast reduces the cooldown of this ability by 2 seconds. Level 13 Deathlord If Death Coil is used on an enemy Hero, launch an additional Death Coil at a nearby enemy Hero. PASSIVE: Death Coil deals more damage the lower Arthas' current Health is, to a maximum of 50% bonus damage. Deathchill Howling Blast's damage is increased by 2 for each stack of Frostmourne Hungers. Howling Blast deals 100% additional damage and Roots for an additional 0.25 seconds against Heroes under 50% health. Biting Cold Each second an enemy is damaged by Frozen Tempest, it deals 15% bonus damage, up to 75% bonus damage. Level 16 Remorseless Winter Enemy Heroes that remain within Frozen Tempest for 2.5 seconds are Rooted for 1.25 seconds and heal Arthas for 3% of his maximum Health. This effect has an 8 second cooldown per target. Frostmourne Feeds Reduce the cooldown of Frostmourne Hungers by 6 seconds. Arthas heals for 75% of the Basic Attack damage dealt by Frostmourne Hungers. Anti-Magic Shell Cooldown 60 seconds. Activate to make Arthas immune to Spell Damage for 4 seconds and heal Arthas for 25% of the damage prevented. Level 20 Legion of Northrend Reduce Army of the Dead's charge cooldown by 5 seconds. Each charge consumed spawns an additional Ghoul to attack nearby enemies. These Ghouls cannot be sacrificed. Absolute Zero Sindragosa flies twice as far. Enemy Heroes are Rooted for 2.5 seconds, and then Slowed by 60% for 4 seconds. Death Pact Instantly double your stacks of Frostmourne Hungers, but it no longer gains stacks from hitting Heroes or killing Minions. PASSIVE: Takedowns grant 2 stacks of Frostmourne Hungers. Path of Frost Activate to instantly mount with 10% additional Movement Speed. Taking damage does not dismount Arthas from this mount. Lasts up to 5 seconds. When Arthas dismounts, Slow all nearby enemies by 30% for 2 seconds and deal 66 damage. Chen
      Base
      Keg Smash [W] Breath of Fire initial damage lowered from 85 to 40. Breath of Fire duration increased from 3 seconds to 6 seconds. Breath of Fire no longer costs Energy. Keg Smash energy cost increased to 35 from 30. Fortifying Brew [D] Drinking now stops additional commands for a fraction of a second. Talents
      Level 1 Accumulating Flames Moved from Level 4 to Level 1. REWORK: Quest: Gain stacks from hitting Heroes with DoT damage from Breath of Fire. Each stack provides 0.25 damage. At 20 damage, Keg Smash becomes ranged. Mythic Reward: At 75 damage, Breath of Fire lowers enemy armor by 20 and is refreshed from Chen's Basic Attacks. Level 4 Eye of the Tiger Moved from Level 1 to Level 4. Level 7 Elusive Brawler Movement Speed reduced from 30% to 20%. Level 10 Wandering Keg Cooldown increased from 50 seconds to 60 seconds. Level 13 Pressure Point Slow duration increased from 1 second to 1.5 seconds. Deathwing
      Base
      Onslaught [E] Cooldown increased from 5 seconds to 6 seconds. Dragonflight [Z] Cooldown increased from 15 seconds to 20 seconds. Talents
      Level 16 Gaze onto Destruction Duration reduced from 5 seconds to 3.5 seconds. Falstad
      Talents
      Level 1 Frequent Flyer Range to receive kill credit reduced from 14 to 8.5. Garrosh
      Base
      Wrecking Ball [E] Range reduced from 6.5 to 6. Search range reduced from 2.5 to 2.25. Talents
      Level 1 Unrivaled Strength Ranged bonus reduced from 20% to 15%. Gazlowe
      Base
      Rock-It! Turret [Q] Turret Health increased from 510 to 600. Mal'Ganis
      Base
      Necrotic Embrace [W] Now benefits double the amount from Vampiric Touch. No longer provides Armor for 3 seconds. Talents
      Level 1 Will of Tichondrius Moved from Level 7 to Level 1. REWORK: Hit Heroes with Fel Claws to gain 0.5 damage. Hit 4 Heroes in the first two swipes to cause the last wipe to provide 2 additional damage. Upon reaching 40 stacks, Fel Claws now steals 4% health from opponents and stuns for an additional 0.5 Seconds. Level 4 Vampiric Aura Moved from Level 1 to Level 4. Self healing increased from 30% to 40% and healing of nearby Allies increased from 15% to 20%. Might of Sargeras Now provides 25 Armor for 3 seconds when using Necrotic Embrace. Level 7 Fueled by Torment Moved from Level 4 to Level 7. Now causes Necrotic Embrace to Slow by 25% for 3 seconds. Medivh
      Talents
      Level 1 Winds of Celerity Movement speed bonus increased from 50% to 75%. Raven's Intellect Bonus increased from 75% to 125%. Level 4 Raven Familiar Slow reduced from 30% to 20%. Level 7 Force of Magic Spell Power increased from 30% to 35%. Level 13 Circle of Protection No longer increases the cooldown of Force of Will. Level 20 Guardian of Tirisfal Now also increases the range of Arcane Rift by 50%. Muradin
      Base
      It's Hammer Time! [Q] Muradin gains 5 stacks if a target dies within 3 seconds of being hit by Storm Bolt. Stack requirement for pierce increased from 40 to 45. Talents
      Level 20 Mountain King Dwarf Toss cooldown increased by 2 seconds. Thunder Clap cooldown increased by 2 seconds. Thrall
      Talents
      Level 1 Crash Lightning Amount stacks lost on death reduced from 6 to 4. Echo of the Elements Damage done by the chain lightning bounces rewarded from obtaining the Mythic Reward reduced from 85 to 70. Tyrande
      Base
      Lunar Flare [E] Tyrande gains 1 stack if the target dies within 3 seconds of being hit. Mythic Reward now also increases attack range by 1. Lunar flare damage from hitting a hero reduced from 4% to 3.5%. Talents
      Level 20 Commander of Sentinels Cooldown of Sentinel increased by 3 seconds. Return to Top
      Bug Fixes
      General
      Fixed an issue that caused Unstoppable targets to not be immune to Blinds. Maps
      General Fixed an issue that caused Bosses to attack Summoned units. Blackheart's Bay Fixed an issue that caused the AI to have issues turning in coins. Heroes
      D.Va Base Defense Matrix [W] D.Va's Mech will now retarget Defense Matrix when controlled by an AI. Deathwing Base Dragonflight [Z] Fixed an issue that caused Dragonflight's cooldown to increase upon taking damage to only occur when the cooldown is below 4 seconds. Garrosh Level 4 In For the Kill Fixed an issue that caused In For the Kill to not completely reset the cooldown of Bloodthirst. Gul'dan Base Drain Life [W] Fixed an issue that caused Drain Life to not always be interrupted if the target leaves its range. Jaina Base Improved Ice Block [1] Fixed an issue that caused Improved Ice Block and Ice Cold to not be used correctly by AI-controlled Jaina. Kael'thas Level 20 Rebirth Fixed an issue that caused Rebirth to not be used correctly by AI-controlled Kael'thas. Li Li Base Cloud Serpent [W] Fixed an issue that caused Cloud Serpent to not be made visible when damaging a target while in the Fog of War. Medivh Level 10 Poly Bomb Fixed an issue that caused Poly Bomb to not be used correctly by AI-controlled Medivh. Nazeebo Level 13 Superstition Fixed an issue that caused Superstition to display a blank ability for the damage dealt by its Corpse Spider. Samuro Base Mirror Image [Q] Mirror Images will no longer move towards Samuro's attack move target point on creation. Mirror Images will now properly have their AI enabled when Samuro has their AI enabled. Thrall Base Feral Spirit [W] Fixed an issue that caused Feral Spirit to not be extended correctly if it is about to expire. Return to Top
      Click here to discuss this post with other players in the official Heroes of the Storm forums.

    • By Elitesparkle
      Blizzard released a new PTR patch for Heroes of the Storm and here are the unofficial Patch Notes with all the datamined changes.
      Map Updates
      Volskaya Foundry
      Objective
      Triglav Protector Damage bonus when both slots are occupied reduced from 45% to 35%. Cooldown reduction when both slots are occupied reduced from 40% to 35%. Triglav Gunner Damage bonus when both slots are occupied reduced from 45% to 35%. Cooldown reduction when both slots are occupied reduced from 40% to 35%. Energy Regeneration when both slots are occupied reduced from 40% to 35%. Balance Updates
      Azmodan
      Base
      Globe of Annihilation [Q] Upon reaching 225 Annihilation, also removes the damage reduction against Monsters. Deathwing
      Stats
      Attack Damage increased from 110 to 117. Talents
      Level 1 Molten Blood Additional functionality: Now grants Form Switch, which can be activated to swap Form. Level 7 Firestorm Cooldown reduction for Deathwing's landing Abilities increased from 2 to 3 seconds. Jaina
      Base
      Frostbite [Trait] Additional functionality: Ice Cold now also gives Unstoppable and immunity to damage over time effects for the duration. Kerrigan
      Base
      Ravage [Q] Minions no longer have to die within 1.5 seconds of being hit by Ravage to grant stacks. Kerrigan now gains stacks when Minions die within 3 range. Time window for cooldown refund reduced from 1.5 to 0.75 seconds. Baseline Quest requirements increased from 85/150 to 100/250. After reaching 100 stacks, enemy Heroes killed grant 14 stacks. Muradin
      Base
      Storm Bolt [Q] Baseline Quest requirements increased from 35/150 to 50/200. Talents
      Level 7 Perfect Storm Additional functionality: The cooldown cannot be reset more than once every 10 seconds. Level 20 Mountain King New: Thunder Clap and Dwarf Toss have an extra charge. Rewind Removed. Tyrande
      Stats
      Mana increased from 450 to 500. Mana Regeneration increased from 2.7 to 3 per second. Base
      Sentinel [W] Mana cost increased from 50 to 55. Lunar Flare [E] Mana cost increased from 60 to 65. Shadowstalk [R1] Mana cost increased from 75 to 85. Starfall [R2] Mana cost increased from 75 to 85. Yrel
      Base
      Divine Purpose [D] Cooldown reduced from 16 to 8 seconds. Zagara
      Talents
      Level 16 Mutalisk Mutalisk's Health decay reduced from 42 to 10 per second. Mutalisk duration effectively increased from 10 to 42 seconds. Bug Fixes
      Fixed an issue causing Doubloon Camps on Blackheart's Bay to be impossible to capture under certain conditions. Fixed an issue causing Anub'arak's Beetles to still have a duration, in addition to losing their Health over time. Fixed an issue causing the Health decay for Azmodan's Demon Warriors to not scale with levels.  Fixed an issue causing Deathwing's Baseline Quest to reset when using Dragonflight. Fixed an issue causing Deathwing's Lava Burst to deal damage after an additional 0.25 seconds. Fixed an issue causing Gazlowe's Rock-It! Turrets to not lose their Health over time. Fixed an issue causing the tooltip for Jaina's Ice Cold to not show correctly. Fixed an issue causing Muradin's Storm Bolt to deal 1 more damage for each stack. Fixed an issue causing the range splat for Muradin's Dwarf Toss to not be visible. Fixed an issue causing Muradin's Skullcraker to Stun before Muradin's post-damage effects happened. Fixed an issue causing the Health Regeneration of Murky's Egg to not scale with levels. Fixed an issue causing Tyrande's Sentinel to not be correctly affected by cooldown reduction effects.
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