Lorathis

Site crashes and malware ads

16 posts in this topic

Hey guys, first of all I love your build guides for WoW and HotS.

 As a marketing professional who works with ads all day, I can tell you, you really need to review your ad suppliers. I keep getting auto routed to malware install pages. (Your chrome/phone/computer is infected, install our software to clean it up!) Which then prevent use of the back button to return to your pages. This is extremely frustrating and can be damaging to your users. This happens on both my Android and desktop, and is becoming more frequent. Yours is the only site I visit that does this.

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I got similar ads. It does not happen very often and usually I don't mind to turn off adblock here but those are very bad.

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This definitely shouldn't be happening. Is there any information either of you can give about the ads and where/when they occur? Also, if you see them again, try to grab a screenshot of them. It makes identifying them far, far easier.

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On 12/26/2017 at 9:13 PM, Lorathis said:

Hey guys, first of all I love your build guides for WoW and HotS.

 As a marketing professional who works with ads all day, I can tell you, you really need to review your ad suppliers. I keep getting auto routed to malware install pages. (Your chrome/phone/computer is infected, install our software to clean it up!) Which then prevent use of the back button to return to your pages. This is extremely frustrating and can be damaging to your users. This happens on both my Android and desktop, and is becoming more frequent. Yours is the only site I visit that does this.

Hello and thanks for taking the time to report this issue (and for the positive feedback about our content!).

Please accept our apologies for these ads (and for replying two days late, I haven't been browsing the forums much during the holidays and Vlad is on vacation). I need to replicate the issue so I can do a proper report. Could you please tell me from which country/state you are browsing from and which browser you are using? You can send me a private message, if you don't feel comfortable sharing these pieces of information here.

 

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  • Country: Germany
  • Browser: Chrome, Firefox

And no need for apologies, I guess. I'm pretty sure it's not your fault :)

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3 hours ago, Caldyrvan said:
  • Country: Germany
  • Browser: Chrome, Firefox

And no need for apologies, I guess. I'm pretty sure it's not your fault :)

We're not indeed directly at fault for this, but it's our website and the least we can do is apologize when people report these ads and do our best to get them removed :)

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I've been browsing the site with a proxy in Germany and Chrome/Firefox, but didn't get these ads to show. I'm working on getting the report ad button re-added. The ad agency assured me that with the new 3rd party tools they are using, it was no longer necessary, but it doesn't look to be the case :P

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As I said it happened not very often and we all should be able to protect our own systems, but sadly you can't protect against everything and it's just sad with such threats on trusted a beloved sites like this :)

Edited by Caldyrvan

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Glad to see an active thread on this topic, as I'm seeing the same issue. Browsing from the US on an Android phone (Samsung Galaxy S7). This issue persisted after a factory reset and doesn't occur on any other sites.

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2 hours ago, Shaddoch said:

Glad to see an active thread on this topic, as I'm seeing the same issue. Browsing from the US on an Android phone (Samsung Galaxy S7). This issue persisted after a factory reset and doesn't occur on any other sites.

Hello Shaddoch! Sorry about that. Can you tell if the redirect always lead to the same page or if it is different every time. If it happens again, could you try to please share the URL you get redirected to.

These ads are really hard to track, but the good news is that Google Chrome is soon going to block them at the browser level: https://www.theverge.com/2017/11/8/16617794/chrome-redirect-blocking-announced-google So there's hope that this will never happen again. For now, all we can do is try and track these ads to ban them.

All the best,

Damien

 

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5 hours ago, Damien said:

Hello Shaddoch! Sorry about that. Can you tell if the redirect always lead to the same page or if it is different every time. If it happens again, could you try to please share the URL you get redirected to.

These ads are really hard to track, but the good news is that Google Chrome is soon going to block them at the browser level: https://www.theverge.com/2017/11/8/16617794/chrome-redirect-blocking-announced-google So there's hope that this will never happen again. For now, all we can do is try and track these ads to ban them.

All the best,

Damien

 

Thanks for the quick reply, Damien. Screenshot of a redirect is attached. I haven't noticed if it's a different page each time or not, but I'll start monitoring.

Screenshot_20180108-134517.png

Edited by Shaddoch

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Rapid fire ad redirects this morning. Couldn't get to the forums until I installed an ad blocker. Hope these new screenshots are helpful and thanks for the news about Chrome.

Screenshot_20180109-073004.png

Screenshot_20180109-073000.png

Screenshot_20180109-072935.png

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Many thanks for the URLs. I've passed them on to the ad agency. Chrome 64 beta (which implements parts of the built-in Chrome adblocker) has rolled out on the Google Play. If you could try it and give me your feedback with it regarding the ads, it would be awesome!

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First of all, thanks for all the great build info! Icy-veins is my goto. I'd like to add something to this as well.

My typical process is something like this: Open D3, open icy-veins to whatever build I'm checking to see progress. 

Go to D3, check inventory, check gear, etc... come back about 5-10 minutes later to icy veins and chrome has the "Woops! This site has crashed" message. It's not intermittent either, it always does this. I've just learned to hit F5 to refresh the page. I have an overclocked i7 8700K to 5Ghz with 16 GB of Ram. 

Anyway, I still love the site. I'm a web developer, and I think it could have to do with the constant ad rotation / downloading. It stays constant at the bottom of the site (waiting for ads.****.com). 

 

EDIT: Picture added, I left the forums open while I crafted gems

2018-03-30.png

Edited by PatentRending

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On 3/30/2018 at 8:38 PM, PatentRending said:

First of all, thanks for all the great build info! Icy-veins is my goto. I'd like to add something to this as well.

My typical process is something like this: Open D3, open icy-veins to whatever build I'm checking to see progress. 

Go to D3, check inventory, check gear, etc... come back about 5-10 minutes later to icy veins and chrome has the "Woops! This site has crashed" message. It's not intermittent either, it always does this. I've just learned to hit F5 to refresh the page. I have an overclocked i7 8700K to 5Ghz with 16 GB of Ram. 

Anyway, I still love the site. I'm a web developer, and I think it could have to do with the constant ad rotation / downloading. It stays constant at the bottom of the site (waiting for ads.****.com). 

 

EDIT: Picture added, I left the forums open while I crafted gems

2018-03-30.png

Thanks a lot for the feedback. Sorry about the delay, no one notified me of the post and I was away these days. Could you please tell me the exact domain from which things are still loading?

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