tbc-classic Extended Maintenance Explanation and Apology

[Staff 1,365]

 

Blizzard have explained and apologized for the extremely extended maintenance today, as it's one of the longest ever in the game's history and is (obviously) related to the Burning Crusade Classic pre-patch changeover and the character copies.

Maintenance (Source)

No one on the WoW team that I’ve talked to this afternoon can remember a maintenance that took this long. It looks like that’s because we’ve never done anything like this in World of Warcraft, where we’re basically turning one game into two games and we need every player-character in both games to be perfectly playable as they all were just before maintenance started.

Please know this: there’s a good reason for how long it’s taking, and our live operations team are making solid progress toward a resolution.

There are jobs that copy data and jobs that check the integrity of data and there’s an immense amount of data to process before we even begin the steps that we take to check everything manually. It’s not possible for us to lose anything, but it is possible for us to have an issue that requires a step to be repeated. In today’s case, the step we had to start over was a big one. While performing data integrity checks on the Burning Crusade Classic and Classic Era realms, we discovered an unfortunate issue with all player mail. The nature of the issue necessitated that we restore the portion of the database that contains that information in order to ensure nothing is lost. We’ve been in progress on this restoration for quite some time, but as you can imagine, it’s a huge amount of information.

We apologize for the delay in getting you back into Azeroth. We’re pretty sure we’ll be done in a few hours. It’s impossible to know with certainty, but our understanding of how long it’s going to take is coming into focus.

[Shadehallow 8]

push tbc release back by a week so I don't need to get an 8 ball tonight to make sure I have an ally shammy for portal opening day lol

[Wildwitch 108]

I'm glad they are making sure everything goes smoothly - even though whiners will whine.

I feel nothing but sympathy for all of them tonight.

[Stan 5,018]

Back in the day when I started playing WoW, I remember they gave people 1 day of game time when the maintenance was too long.

[ResoWho 68]

2 hours ago, Stan said:

Back in the day when I started playing WoW, I remember they gave people 1 day of game time when the maintenance was too long.

i remember that from other games aswell but instead of game time you got in game currency but somehow its gone everywhere and you only get excuses now.

[Obstinate 2]

13 hours ago, Wildwitch said:

I'm glad they are making sure everything goes smoothly - even though whiners will whine.

I feel nothing but sympathy for all of them tonight.

Looks like the whining continues.

[Pandabuffel 153]

On 5/19/2021 at 1:43 PM, ResoWho said:

i remember that from other games aswell but instead of game time you got in game currency but somehow its gone everywhere and you only get excuses now.

Well to be fair it depends on how bad it is. I personally haven't had that I couldn't log in due to maintenance or a server crash for almost 2 years now. That doesn't mean it didn't happen in the last 2 years, just that I personally didn't experience it for the past 2 years. Back then I couldn't log in for about 3-4 hours long. Now if we take that in 700+ days I wasn't able to play for 3-4 hours I really don't expect any kind of refund or compensation: It happens. If it happened every week or for multiple days straight I'd start expecting some compensation, but today we live in a world where people expect like a whole month of sub as compensation if they can't play for 30 minutes.

Most people just respond in the frustration of the moment: At the time they couldn't play they act like their whole world is collapsing and they're about to die, but as soon as the servers are back up they already forgot it was ever down about 30 minutes later.

[ResoWho 68]

6 hours ago, Pandabuffel said:

Well to be fair it depends on how bad it is. I personally haven't had that I couldn't log in due to maintenance or a server crash for almost 2 years now. That doesn't mean it didn't happen in the last 2 years, just that I personally didn't experience it for the past 2 years. Back then I couldn't log in for about 3-4 hours long. Now if we take that in 700+ days I wasn't able to play for 3-4 hours I really don't expect any kind of refund or compensation: It happens. If it happened every week or for multiple days straight I'd start expecting some compensation, but today we live in a world where people expect like a whole month of sub as compensation if they can't play for 30 minutes.

Most people just respond in the frustration of the moment: At the time they couldn't play they act like their whole world is collapsing and they're about to die, but as soon as the servers are back up they already forgot it was ever down about 30 minutes later.

yeah but several years ago, it was common for most games to give free things for down time. i remember even getting free game time in wow when my subscription was cancled for several month/years and i just saw it later when i looked up, when i last paid for wow. also i remember getting free riot points or game time for ragnarok online, not that i had expected that but back then it was just common. i also dont expect that now since its long time gone but Stan just reminded me of the good old times ^^