Starym

Upcoming Dev-player Communication Improvements

5 posts in this topic

5eXsYxu.jpg

Lore talks about upcoming and already implemented improvements to dev-player communications.

 

In response to some more complaints about poor communication (specifically regarding no word on class tuning for the weaker specs after the holidays) Lore has posted a lengthy explanation of how the previously announced "improved communication" has been and will be implemented. Considering the recent (and quite sudden) arrival of Tomb of Sargeras raid testing, after only 3 guilds have cleared Nighthold Mythic and the complaints over that from the competitive raiding community, it's good to hear that communication will be further improved still.

Blizzard LogoLore (source)

We've been working extremely hard to improve communication. I'm sorry that you're not seeing all of it, so here's a short off-the-top-of-my-head rundown of what we've done in just the past month:

1) Increased Blizzard presence on the PTR forums at least 10-fold compared to 7.1.5
2) Added the Class Development forum to discuss changes that aren't necessarily tied to the PTR
3) More than tripled the frequency of responses via @WarcraftDevs compared to the 7.1.5 timeframe
4) Re-introduced the PTR Patch Notes
5) Started posting PTR Development Notes to give insight into what each build is bringing
6) Made significant changes to Community team structure, and formed a team dedicated entirely to developer communications (on the PTR and Class Development forums, that's Kaivax and me)
7) Revamped several of our internal feedback delivery processes to make sure that when you post something, the developers see it
8) Significantly increased the rate of communication between our Community and development teams, so that CM's can be much more informed on the changes to the game (and take on more of the burden of communication ourselves)

On the list to still do in the next month or so:
1) Significantly increase CM presence on the forums, now that we're more able to answer questions ourselves
2) Begin posting more direct requests for feedback, as 7.2 development has begun to reach a state where we're testing more than just stability (I'll be posting a thread asking for 7.2 Artifact Trait feedback later today)
3) Dramatically increase the rate of live developer Q&As as we get closer to 7.2 release (similar to what we did leading up to Legion launch)
4) Explore new methods for communication, especially for complicated topics like Class Balance or often-overlooked topics like RP, both of which don't fit well into a standard live Q&A
5) Improve our internal knowledge tracking resources so that everyone posting in blue text is on the same page (this sounds a hell of a lot easier than it actually is at a company the size of Blizzard)

Again, I'm really sorry and disappointed that the work we're doing isn't always coming across to you. I'm confident that things will continue to improve, especially as we grow more accustomed to our new processes. A huge part of this is also identifying pain points - you're absolutely right that there are several specs that deserve answers, and we haven't been doing enough to say "yes, that's an issue, we'll talk about it" or "no, we disagree, for these reasons."

I just wanted you to be aware that this is absolutely a priority for us, for the WoW development team, and for Blizzard as a whole. We've been working our butts off to make it happen. I'm sorry it hasn't happened as quickly as all of us may have liked, or possibly in the way that everyone was expecting, but I do think we've improved fairly dramatically since 7.1.5, and we will continue to do so.

 

Share this post


Link to post
Share on other sites

I have been a long time blizzard gamer and I have gathered a whole damn ton of complaints about them over the years but recently, especially since late WoD and Legion they have shown to have improved in several aspects. It seems new age gaming (as I like to call it) has finally caught up to some old standards they've been using for a long time.

As an Overwatch player I can attest that there is no lack of communication from that department. WoW has been a very different story. It is good to not only see they are improving on means of making changes more known to us, but also on letting us know about their methods and thought process. Especially number 4 and 5 were actually noticed by me over the last months.

Thanks Blizzard for taking steps in the right direction

Share this post


Link to post
Share on other sites

When their idea of communication is like listening to a White House press secretary give non-answers to all questions, you can understand why the player base is sick of how they are treated.

  • Like 1

Share this post


Link to post
Share on other sites

It's not only communication but also reaction to player feedback. Very often players spot issues way back into beta or ptr and warn: blizzard, if you do X it'll result in Y, which is bad for the game. Blizzard insists it won't, launch it like that, X results in Y, months later they make movements to fix their mistake.

I've seen this happen so many times.  Sometimes it's understandable, when it's a controversial case, when the outcome is not so certainly predictable, when something new it's being tested. But sometimes it's just neglect or arrogance.

It's funny because the community has evolved so much and sometimes it (by it i mean the knowing part, not the masses) offers good analysis and insights that can help make the game better. This is basically free labor, and it's more often than not ignored. This attitude is not only bad pr but also quite dumb for a game developing company.

 

Share this post


Link to post
Share on other sites

Maer, I disagree with some of what you're saying.  The populace in WoW isn't always right.  Even if they feel they are.  Sometimes we are.  But Blizzard is also a company managing major games and millions of subs.  They are doing things behind the scenes that we don't know about.  Releasing things to live servers is a way for them to test results on a much larger population, which in turn will give them more accurate results.  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Stan

      Lunar Festival is here and it's time To Honor One's Elders for What a Long, Strange Trip It's Been. The event will be up until March 3. Check out what's new this year!
      If you're working on the Reins of the Violet Proto-Drake mount, you can find more details about Lunar Festival in our detailed event guide.
      2018 Updates
      Four Cosmetic crowns have been added this year. They can be purchased from Valadar Starsong for 25 Coin of Ancestry each and transmogrified for the duration of the event.
      Crown of Courage Crown of Dark Blossoms Crown of Good Fortune Crown of Prosperity
      Weathered Heirloom Armor Casing has been added to Fariel Starsong and costs 75 Coin of Ancestry.

    • By Starym

       
      Ah yes, the World of Warcraft South Park episode. It spawned many memes and was a pretty big deal for WoW at the time, bringing it even further into the pop culture mainstream. It seems the episode still echoes in people's minds, as ianxplosion took it upon himself to reenact the boys' plan to level to (the then max) 60 killing only boars. Obviously this has only recently become possible with the old world level scaling changes in 7.3.5, and while he didn't only kill Elwynn Forest boars (even heading to Outland for a short while) he did stay true to the episode's ideals and dinged 60 a few days ago. 6 days played, a month and 19 thousand boars later, here's the clip of the final victory, and a longer section of the stream from the final day:


      Live to win indeed.
      And finally, just in case you aren't familiar with the episode in question, or just haven't watched in a while, here's the inspiration for ianxplosion's quest, and one of the better South Park episodes in general, Make Love, Not Warcraft:


      Source.
    • By joat
      Who We Are
      Tequila Sundown is a growing raid team formed within the <Karma Horde> guild on US-Stormreaver. Lead by a husband/wife team with high-level raiding experience dating back to WotLK, we're a "positively determined" progression team that maintains a light-hearted atmosphere while tackling mythic difficulty content. We're mature adults with jobs and family seeking like-minded players who have a passion for the game but want to avoid the needless angst or drama that often gets associated with progression raiding. We log on to have fun - so come have some fun with us!

      A Team Within a Community
      Our raid team is one of four within the larger guild of <Karma Horde>, which was formed back during WotLK. As such, the guild and Discord are very active and social. There are always people around online and in-game. The community atmosphere is welcoming and friendly to players of all levels. The guild enforces a Code of Conduct that has zero tolerance for hate/offensive speech.

      We care more about the people we play with than their item levels or progression rankings. We want players who are going to log in on non-raid nights and be down for all the other things we're into: pushing mythic+, doing world quests, PVP shenanigans, achievement hunting, hyper-competitive fishing.. there's so much to do and so many ways to enjoy the game. This is our favorite hobby and we'd like to play with you if it is yours, too.

      Progression Goals
      We are 3/11 Mythic, Heroic AOTC Antorus progression.
      We strive for a fun environment that takes the challenges of mythic seriously and giving the content the respect it deserves. Our aim is, as all mythic teams, full clear of content but with always keeping the friendly spirit of camaraderie alive. Performance matters, but so does staying positive and finding the fun in the difficulty of a raid.
      We do not require mythic raid experience to join our team but we do expect mythic-level dedication and accountability from all of our raiders.

      Raid Days/Times
      Our mandatory raids are:
      Tuesdays 8:45pm PT - 11:45pm PT
      Thursdays 8:45pm PT - 11:45pm PT
      Optional:
      Sundays 8:45pm PT - 11:45pm PT
      Sundays are for raiding the previous raid difficulty.

      Recruitment Needs
      DPS: Will consider all specs, but would love to add a dedicated Elemental Shaman.

      The Nitty Gritty
      If you're intrigued, please check out our wiki on the <Karma Horde> subreddit. This will give you a deeper dive into the raid team.
      https://www.reddit.com/r/FTH/wiki/tequilasundown

      Contact Us
      You can reach us on bnet: joat#1832 & lambkill#1856
      or Discord: joat#1832 & saever#4432
    • By Jovovich
      World of Warcraft - [Horde][US-Arthas]Unhuman - Francais - 5/11M - www.unhuman.ca
      Unhuman est à la recherche de nouveaux visages qui seraient intéressés à joindre ses rangs!
      Forum: http://forum.unhuman.ca/forum/7-recrutement/
      Raiding:
      - [Raid] Undying AtBT: 5/11M, 2soir, Mardi et Mercredi 7h30pm à 10h30hpm  (EST)
      - [Raid] Baguettes & Squareheads AtBT: 5/11M, 2soir, Mardi et Jeudi 7h30pm à 10h30hpm (EST)
      - [Raid] Try Hard AtBT: 0/11M, 1soir, Lundi 7hpm à 10h30hpm  (EST)
      - [Raid] Casual as Fuck AtBT: 11/11H, 1soir, Mercredi 7hpm à 10h30hpm  (EST)
      PvP:
      - [PvP] Unhuman RBG: 1800 rating, 1soir Dimanche des 9hpm (EST)
      Communauté:
      - Plus de  450 accounts
      Unhuman est plus qu'une guilde de raiding performante, c'est aussi la plus grosse communauté Francophone sur World of Warcraft US. Depuis sa création en 2006, Unhuman cherche à offrir à ses raiders un environnement de jeu qui favorise la progression et ce avec des joueurs d'excellent calibre. Nous sommes constamment à la recherche de nouveaux joueurs que ce soit PVE ou PVP, mais aussi des masters du Pet Battles, des champions de l'Archéologie ou peu importe ce qui vous branche ingame. Vous êtes donc assuré de trouver ce que vous cherchez chez nous peu importe votre style de jeu.
      Pour toutes questions...
      - http://unhuman.ca/
      - Jovovich-Arthas, Guild Master
      - Falfuris-Arthas, Officier
      - Shockadins-Arthas, Officier
    • By Jovovich
      World of Warcraft - [Horde][US-Arthas]Unhuman - French - 5/11M - www.unhuman.ca
      Unhuman is RECRUITING!
      Forum: http://forum.unhuman.ca/forum/7-recrutement/
      Raiding:
      - [Raid] Undying AtBT: 5/11M, 2day, Tuesday and Wednesday 7h30pm to 10h30hpm  (EAST)
      - [Raid] Baguettes & Squareheads AtBT: 5/11M, 2day, Tuesday and Thursday 7h30pm to 10h30hpm (EAST)
      - [Raid] Try Hard AtBT: 0/11M, 1day, Monday 7hpm to 10h30hpm (EAST)
      - [Raid] Casual as Fuck AtBT: 11/11H, 1day, Wednesday 7hpm to 10h30hpm (EAST)
      PvP:
      - [PvP] Unhuman RBG: 1800 rating, 1day Sunday starting at 9hpm (EAST)
       
      Community:
      - More than 450 account
      Unhuman is a performing raiding guild with multiple raid groups, it's one of the biggest, for not saying the biggest one, french community on World of Warcraft US. Unhuman has been created in December 2006 and will continue to live for a long time, Unhuman is trying to give to our raiders everything they need to be focus only on good progression!. Unhuman is always looking for new players of all kind, PvE or PvP, even with Battle pets or Archeologists or anything else you can do in the game....You will be sure to find your way with Unhuman!
      For any question...
      - http://unhuman.ca/
      - Jovovich-Arthas, Guild Master
      - Falfuris-Arthas, Officier
      - Shockadins-Arthas, Officier