Jump to content
FORUMS
Sign in to follow this  
DirtyFred

This is how Blizzard Customer Support treats you:

Recommended Posts

This is how Blizzard Customer Support treats you:

Long story short, I was spamming the world chat, several people reported me and that's why I have got a 24h silence. That is totally correct and I have read the EULA and fully respect the rules of the game.

The silence ban has started and when I tried to say something in chat it says: "Your chat and mail privileges have been temporarily suspended pending Game Master review". Which means that the report case has not yet been reviewed, and I have already got silenced, which is odd, because what if I get a group of people and report someone who did nothing wrong and he gets 24h silence and he needs to wait until his case is reviewed?

Anyways the 24h almost passed, and the game gave me the same message that I mentioned above, so I opened a ticket to ask when do my case will get reviewed, and what can I do.

The first customer support guy overturned (stopped) the silence ban without any problem. I reopened the ticket to ask several questions about this issue.

This reopened ticked was reviewed by another customer support guy, who said that he reviewed my case, and applied the 24h silence ban once again. (Which is totally wrong and incorrect, because I have already had my 24h silence punishment).I have reopened the ticket, and told them that this is not correct and how come that now I am punished with a 48h silence ban overall, and asked them to remove the silence.

The last customer support guy who reviewed this ticket says that the first 24h silence was overturned before it was over, and that is why the 24 silence was re applied once again and closed the ticket so I cannot say anything else.

Once again, I totally understand that my actions were against the rules and I deserve the 24h punishment, but not 48h just because a customer support guy is incompetent and does not care about us and just applies the ban once again.

This kind of customer support behaviour is not at Blizzard's level, at least i thought so, and it is pathetic and disgusting.

Please share this because it can happen to you and anyone.

Share this post


Link to post
Share on other sites

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

Edited by Baguettson

Share this post


Link to post
Share on other sites
6 hours ago, Baguettson said:

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

I totally understand your point of view and the Customer Service's point of view.

But as i already described in the post, the first 24h almost passed(like 20h) and then the other guys just applied 24h once again because it was overturned before it expired, and THIS is not correct however you look at it.

Share this post


Link to post
Share on other sites
19 hours ago, Baguettson said:

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

Not to turn this into a big rant, but first, the OP "fully respects the rules" yet breaks them. As he said in the second sentence. So after that it's just whining, I'm sorry but his post wasn't worth reading after that lie.

Second, Blizzard customer support is absolutely the worst there is anywhere. From just plain ignoring you to lying to you, to ignoring thousands of users who report the same exact issue, and plead for at LEAST some acknowledgement from Blizzard that never happens, to this auto-chat-ban bullshit without review (go watch the video the guy did about this very subject right after they initiated it, and proved flatout that Blizzard lied through their teeth about how it was implemented), Blizzard support is absolutely atrocious.

Now, I could most certainly back up every word I said, with copies and transcripts of several of my exchanges over the years with them, but it's just a huge waste of my time to do it.

I've gotten fair support from them twice out of about 10 times I had to open tickets in the last 3 years, and it was completely pathetic otherwise.

Yep, your mileage may vary, but mine didn't.

Lastly, whining threads like this should be deleted by the moderators on IV before they are allowed to progress. Don't care if my post is deleted, but I did want to respond to both of these guys :) But again, after reading the first two sentences from the OP, this should have been nixed right away.

 

Edited by smtips

Share this post


Link to post
Share on other sites

I do understand that you feel mistreated by support due to double punishment. But i think a 24h chat-ban is a marginal punishment. Even 48h is really fair and you should take it "like a man" (nothing against women if someone likes to blame me for that expression :-)). 

People who don't know how to behave should be happy to get even 1min of support. Furthermore I can't agree to your statements smtips. But i respect your view and it is really sad if you made such experience. In each case i needed support, GM was VERY friendly and tried to solve my problem, even if it wasn't caused by WOW. Sometimes they couldn't help me...but this was not due to missing motivation. They have to follow some guidelines as every employee.

Share this post


Link to post
Share on other sites
Uncommon Patron
2 hours ago, Quickly said:

So, why didn't you just remain silent when the 1st rep lifted the 24hr silence? 

 

That's what I was wondering as well.

Or even better, why not just ride out the last 4 hours of the 24 hour silence ban, instead of getting Blizzard involved, again?

Was it crucial to get those 4 hours for some reason, other than impatience?

Share this post


Link to post
Share on other sites
On 12/27/2017 at 1:54 PM, Quickly said:

So, why didn't you just remain silent when the 1st rep lifted the 24hr silence? 

There must be another piece to this story. There's absolutely no reason to reopen a ticket asking why they let you off your punishment early and, if you did do that, I can't see a Blizzard rep deciding to silence you for another 24 hours for no reason other than 'you didn't get enough punishment'. 

Also, OP - what did you feel the need to ask after getting unsilenced early? You say you had several questions, but I can't think of any you'd need to ask at that point. 

Share this post


Link to post
Share on other sites
On 13.12.2017 at 8:23 PM, DirtyFred said:

The first customer support guy overturned (stopped) the silence ban without any problem. I reopened the ticket to ask several questions about this issue.

See, and there is the problem. You aren't telling the full story.

If this was just about the silence, you wuld have been silent at this point. The ban was lifted and all was good.

 

But if you pressed the issue, they might have been annoyed by you. We furthermore do not know the language you used. But judging from your post, it might have been overly agressive.

 

So now try to get into the head of the CS rep. Someone was silenced, he already broke the rules. The ban was lifted, and now he is pestering you again with it, probably in a tone that isn't appropriate. I'd ban you again, too, if it seems you are argumentative and haven't learned the lesson yet. I can't imagine why you would have several follow-up questions about it. at least non that are constructive and aren't wasting their time.

 

I hardly see anything  wrong with what they did. You were the one pressing the issue and pestering them with it after they had already reviewed it.

Edited by Netzwerg

Share this post


Link to post
Share on other sites
On 05/01/2018 at 10:28 PM, PatrickHenry said:

Obvious troll is obvious.

Capture.PNG

You'd be surprised how often we get these posts, honestly.

  • Sad 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Stan
      The Q2 2019 Earnings Call was held on August 8 and Blizzard remains at 32 million monthly active users (MAUs). WoW subscribers increased since mid-May, following the release of WoW Classic Beta and Rise of Azshara.
      Q2 2019 Earnings Call Highlights
      Hearthstone MAUs increased Q/Q following the release of the Rise of Shadows expansion and deeper, more engaging new single-player content in the quarter. Overwatch MAUs were relatively stable Q/Q, with engagement increasing following the release of the Workshop. World of Warcraft® subscribers increased since mid-May, following the release date announcement and beta for World of Warcraft Classic and the Rise of Azshara update. At Blizzard, daily time spent per player increased Y/Y. Overwatch League hours viewed continued to grow Y/Y in the two stages held during Q2. Season to date, viewership and average minute audience have grown double digits Y/Y. Activision Blizzard delivered approximately $800M of in-game net bookings in Q2. Revenues and operating income are down Y/Y, reflecting lower in-game revenues. Operating margin fell Y/Y, with the revenue decline partially offset by lower costs. They continue expanding their development teams and resources to accelerate the delivery of content in their pipeline, pursue business models, etc. Slide Presentation

      (Source)
    • By Stan
      Blizzard today confirmed they no longer manufacture physical authenticators. If you own one, it will still work, though.
      Forum users wondered whether the physical authenticator has been discontinued and Blizzard confirmed they no longer manufacture them, but they are still supported. If you own one and think it may run out of juice, consider switching to the mobile app.
      Blizzard (Source)
      I’ve been searching all over the place, and I can’t see a place where it says that these have been discontinued. But the link to the store where they used to sell them is just a 404 now.
      So, does Blizzard no longer provide hardware authentication? I’m starting to make the move away from phone apps and into authentication hardware like a yubikey.
      We no longer manufacture, or offer physical authenticators. Sorry!
      Wow…ok that is totally unexpected!
      I still have mine. I assume it will be supported as long as the battery lasts. Is that the case? I really really dislike phone apps.
      Yes, they’re still supported just no longer manufactured.
      Will there be a new physical authenticator down the pipeline, or should we just think of it gone from now on?
      I don’t have any information to share on that front. 
      Any information how they are supposed to change up their authenticators?
      The process for changing or removing an authenticator hasn’t changed. Nothing about the authenticator system has changed except that the physical keychain is no longer available for purchase.
      If their keychain authenticators are still working* and they would like to change to a mobile authenticator they can do so pretty easily:
      Removing the Blizzard Authenticator Once the old authenticator is removed, they can immediately attach the new one.
      *If the authenticator is no longer working, this article will still be able to assist them. If they have a SMS number associated with their account they can use that for removal or they can contact customer support if they need assistance.
    • By Stan
      Gerber Kawasaki Inc. owns roughly 90,000 shares of Activision, worth about $4.3 million, according to Bloomberg, and the company's Investment Advisor Representative Nick Licouris thinks Disney should be the buyer of Activision, amid declining share price.
      Disney is in the firm’s top three holdings, with a 13F filing listing more than 152,000 shares valued at almost $22 million, based on the data gathered by Bloomberg.
      The Disney investor sees potential benefits between Activision's growing esports business and Disney's TV network. He also sees an opportunity for Disney to leverage its film and TV characters. The declining share price over the past months could very well mean that Activision could become a takeover target.
      Furthermore, the article discusses Disney's history in the video-game industry, their struggles and how the company ramped up hundreds of millions of dollars in losses, ultimately deciding to go with licensing instead of publishing.
      Disney already televises Overwatch League under a multiyear deal and the acquisition could lead to closer ties, according to Licouris.
      Click here to read the full article
    • By Starym
      After Mike Morhaime, another co-founder of Blizzard Entertainment is now leaving, as Frank Pearce departs after 28 years with the company. He has some really nice words about both the old and new guard at Blizzard and seems incredibly happy with his journey so far. We also get a comment from CEO J. Allen Brack who looks back on his time with Frank.
      Frank Pearce (source)
      From Frank Pearce
      The time has come for me to step away from Blizzard and pass the torch to the next generation of leaders.
      My journey as part of the Blizzard community began over 28 years ago. Allen offered me an opportunity to join him and Mike in their adventure and dream to make video games. Video games were a passion that we shared, and I had only a fleeting hope that I would have the opportunity to make games one day. The decision was easy for me - I did not have the benefit of internet searches to help start me down the path. Allen’s offer letter was the best and only chance I thought I might ever have. Looking back, I know how incredibly fortunate I was to have been a part of what Blizzard has become.
      Our efforts were always guided by well-intentioned purpose. We made games that we wanted to play, believing that like-minded people would also want to play those games. Today we characterize it more specifically with the ambitious vision of bringing the world together through epic entertainment. I am so proud to have had the chance to positively impact the lives of so many people through the experiences we have created.
      My time at Blizzard encompasses the entirety of both my professional career and my adult life. I have countless fond memories. Working with the best developers in the world on the best franchises in the world definitively stands out. Even more prominent are my memories of our first BlizzCon where I realized the special importance of the people and communities that had become part of the experience for our players.
      Words cannot express the gratitude I feel to have been involved with Blizzard, our games, our employees, and most importantly our community. Before Blizzard I struggled to find a place in which I felt I belonged. Now I know I will always have a place, as will many other people. Thank you to all of you for providing me the sense of inclusion I require as a person.
      I have been lucky enough to work with J and Ray for many years, and now it is their responsibility to define how the adventure continues. They are game development leaders that are incredibly talented, experienced, and truly understand what is foundationally most important for Blizzard and our community. I know that the future of Blizzard will be amazing under their guidance. There are many exciting initiatives in the works, and I can’t wait to see the end results.
      Everything I have done at Blizzard has been driven by my passion. I have worked very hard and very passionately for a very long time. Now it is time for me to reflect and be thoughtful about what comes next. I plan to spend more time active in the outdoors. I’d like to learn to play an instrument. I hope to devote more time to aspects of my life that may not have gotten as much attention in the past. One thing is for certain – I will continue to be a part of the Blizzard family.
      My request and hope for all of you is that you continue living the Blizzard values and that you be kind and respectful to one another as you experience what Blizzard creates in the future. Blizzard is a special place and a special community, and everyone with whom you interact is important to the Blizzard journey as it continues forward. Thanks to everyone for the wonderful past I have enjoyed, and thank you in advance for the great future I expect we will share.
      Play nice, play fair,
      Frank
      From J. Allen Brack
      The time has come to say goodbye to one of my heroes, one of our founders, as well as one of our friends. When I moved into my new position last year, Frank stepped into an advisory role to help with the transition, specifically working with Ray Gresko and me on our games, culture, and the future of Blizzard. His support has been invaluable to us and to say we’re going to miss him is an understatement.
      The first time I met Frank was during a lunch interview to join Blizzard. I was nervous not only because I was excited about the opportunity to join a company I loved, but because I was sitting face-to-face with one of the founders of Blizzard.
      Frank can be intimidating, and sometimes comes across as a bit gruff. Underneath is a person of deep feeling, and of deep love for both the family of Blizzard, and the unique and caring community that has grown around Blizzard games. Frank is also a person I’m proud to call a close friend. Frank was one of the people who got me into running, and we’ve run dozens of races together over the years.
      Like many of us, Frank is an introvert. Thus many of you haven’t seen a lot of him publicly, nor seen the deep impact he’s had on Blizzard, and on the culture specifically. But Frank has been here from the beginning, building and expanding the foundation and championing the values behind everything Blizzard does. Blizzard is better because of Frank Pearce.
      A few BlizzCons ago, Frank talked about the value of human connection through video games, feeling a sense of belonging within the community, and that comes from a very personal place for Frank. Frank might be hanging up his armor now, but because of the influence he’s had in helping to build Blizzard and the connections he’s made with so many of us, veterans and new recruits alike who are all carrying the same torch forward, he’ll always be here with us.
      We love you Frank.
      JAB
      Frank Pearce, Blizzard co-founder leaves after 28 years.
    • By Stan
      Ex-Blizzard President Mike Morhaime talked to multiple sites about why 50% of Blizzard's projects do not get to see the light of day, why Heroes of the Storm failed, and more.
      Mike Morhaime recently talked at Gamelab in Barcelona on a variety of topics.
      VG247 asked him why he thought Heroes of the Storm had failed. Morhaime said he thinks it's a great game, but they didn't pursue Dota early enough, because they were all focusing on World of Warcraft.
      Click here to read the full interview.
      Eurogamer also had the chance to talk to the Ex-President of Blizzard and found out that:
      Morhaime left Blizzard to spend more time with his family. Approximately 50% of the games developed by Blizzard will never ship, because the company is known for its renowned quality.  Blizzard's canceled Titan was a follow-up to World of Warcraft, but they failed to control the scope. It was an ambitious next-gen MMO, but Blizzard struggled to wrangle Titan's engine into a workable enough state, so they made Overwatch out of it. Other discussed subjects include Diablo III's RMAH, and Diablo: Immortal. You can read the full interview at Eurogamer.
×
×
  • Create New...