Jump to content
FORUMS
Sign in to follow this  
DirtyFred

This is how Blizzard Customer Support treats you:

Recommended Posts

This is how Blizzard Customer Support treats you:

Long story short, I was spamming the world chat, several people reported me and that's why I have got a 24h silence. That is totally correct and I have read the EULA and fully respect the rules of the game.

The silence ban has started and when I tried to say something in chat it says: "Your chat and mail privileges have been temporarily suspended pending Game Master review". Which means that the report case has not yet been reviewed, and I have already got silenced, which is odd, because what if I get a group of people and report someone who did nothing wrong and he gets 24h silence and he needs to wait until his case is reviewed?

Anyways the 24h almost passed, and the game gave me the same message that I mentioned above, so I opened a ticket to ask when do my case will get reviewed, and what can I do.

The first customer support guy overturned (stopped) the silence ban without any problem. I reopened the ticket to ask several questions about this issue.

This reopened ticked was reviewed by another customer support guy, who said that he reviewed my case, and applied the 24h silence ban once again. (Which is totally wrong and incorrect, because I have already had my 24h silence punishment).I have reopened the ticket, and told them that this is not correct and how come that now I am punished with a 48h silence ban overall, and asked them to remove the silence.

The last customer support guy who reviewed this ticket says that the first 24h silence was overturned before it was over, and that is why the 24 silence was re applied once again and closed the ticket so I cannot say anything else.

Once again, I totally understand that my actions were against the rules and I deserve the 24h punishment, but not 48h just because a customer support guy is incompetent and does not care about us and just applies the ban once again.

This kind of customer support behaviour is not at Blizzard's level, at least i thought so, and it is pathetic and disgusting.

Please share this because it can happen to you and anyone.

Share this post


Link to post
Share on other sites

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

Edited by Baguettson

Share this post


Link to post
Share on other sites
6 hours ago, Baguettson said:

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

I totally understand your point of view and the Customer Service's point of view.

But as i already described in the post, the first 24h almost passed(like 20h) and then the other guys just applied 24h once again because it was overturned before it expired, and THIS is not correct however you look at it.

Share this post


Link to post
Share on other sites
19 hours ago, Baguettson said:

"pathetic and disgusting" ? "incompetent" ? Well if you were that angry i wouldn't be that surprised they weren't really keen on helping you.

But hey, Nothing seems excessively wrong here. You were already silenced because the ban is here as a base punishment, with more coming if a GM sees a problem (like, if you do that every week), and if nothing is wrong, then it just expires and you keep going.

The ban was reinstated because they have rules, and if they begin to take bans off for everybody, then GMs will lose any kind of respect/fear they have from the players, and bans will become no more than a small problem, and won't be seen as a punishment anymore.

Don't try to fiddle with stuff like that, it'll never work in your favor.

 

I'll also add i've had lots of problems on my account over the years (i buy a lot of character serivces), and the customer service was always very helpful and friendly, so i'm more enclined to believe you were the problem.

Not to turn this into a big rant, but first, the OP "fully respects the rules" yet breaks them. As he said in the second sentence. So after that it's just whining, I'm sorry but his post wasn't worth reading after that lie.

Second, Blizzard customer support is absolutely the worst there is anywhere. From just plain ignoring you to lying to you, to ignoring thousands of users who report the same exact issue, and plead for at LEAST some acknowledgement from Blizzard that never happens, to this auto-chat-ban bullshit without review (go watch the video the guy did about this very subject right after they initiated it, and proved flatout that Blizzard lied through their teeth about how it was implemented), Blizzard support is absolutely atrocious.

Now, I could most certainly back up every word I said, with copies and transcripts of several of my exchanges over the years with them, but it's just a huge waste of my time to do it.

I've gotten fair support from them twice out of about 10 times I had to open tickets in the last 3 years, and it was completely pathetic otherwise.

Yep, your mileage may vary, but mine didn't.

Lastly, whining threads like this should be deleted by the moderators on IV before they are allowed to progress. Don't care if my post is deleted, but I did want to respond to both of these guys :) But again, after reading the first two sentences from the OP, this should have been nixed right away.

 

Edited by smtips

Share this post


Link to post
Share on other sites

I do understand that you feel mistreated by support due to double punishment. But i think a 24h chat-ban is a marginal punishment. Even 48h is really fair and you should take it "like a man" (nothing against women if someone likes to blame me for that expression :-)). 

People who don't know how to behave should be happy to get even 1min of support. Furthermore I can't agree to your statements smtips. But i respect your view and it is really sad if you made such experience. In each case i needed support, GM was VERY friendly and tried to solve my problem, even if it wasn't caused by WOW. Sometimes they couldn't help me...but this was not due to missing motivation. They have to follow some guidelines as every employee.

Share this post


Link to post
Share on other sites
2 hours ago, Quickly said:

So, why didn't you just remain silent when the 1st rep lifted the 24hr silence? 

 

That's what I was wondering as well.

Or even better, why not just ride out the last 4 hours of the 24 hour silence ban, instead of getting Blizzard involved, again?

Was it crucial to get those 4 hours for some reason, other than impatience?

Share this post


Link to post
Share on other sites
On 12/27/2017 at 1:54 PM, Quickly said:

So, why didn't you just remain silent when the 1st rep lifted the 24hr silence? 

There must be another piece to this story. There's absolutely no reason to reopen a ticket asking why they let you off your punishment early and, if you did do that, I can't see a Blizzard rep deciding to silence you for another 24 hours for no reason other than 'you didn't get enough punishment'. 

Also, OP - what did you feel the need to ask after getting unsilenced early? You say you had several questions, but I can't think of any you'd need to ask at that point. 

Share this post


Link to post
Share on other sites
On 13.12.2017 at 8:23 PM, DirtyFred said:

The first customer support guy overturned (stopped) the silence ban without any problem. I reopened the ticket to ask several questions about this issue.

See, and there is the problem. You aren't telling the full story.

If this was just about the silence, you wuld have been silent at this point. The ban was lifted and all was good.

 

But if you pressed the issue, they might have been annoyed by you. We furthermore do not know the language you used. But judging from your post, it might have been overly agressive.

 

So now try to get into the head of the CS rep. Someone was silenced, he already broke the rules. The ban was lifted, and now he is pestering you again with it, probably in a tone that isn't appropriate. I'd ban you again, too, if it seems you are argumentative and haven't learned the lesson yet. I can't imagine why you would have several follow-up questions about it. at least non that are constructive and aren't wasting their time.

 

I hardly see anything  wrong with what they did. You were the one pressing the issue and pestering them with it after they had already reviewed it.

Edited by Netzwerg

Share this post


Link to post
Share on other sites
On 05/01/2018 at 10:28 PM, PatrickHenry said:

Obvious troll is obvious.

Capture.PNG

You'd be surprised how often we get these posts, honestly.

  • Sad 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Staff
      The new Battle.net is almost upon us! The long time beta is coming to a close and going live for certain NA regions now, with a full release coming in the next weeks as well. Check out the official post:
      Battle.net (source)
      We’re getting ready to roll out the biggest front-end upgrade to Battle.net in years.
      Battle.net has been a huge part of our history going back to the release of the original Diablo in 1996. We’re proud of how it’s helped people connect and play Blizzard games together quickly and easily. With the latest release, we want to welcome players of all ability levels and make sure they have a smooth time navigating the app. 
      Those of you who’ve been participating in the beta are already familiar with these updates. For everyone else, you’ll see some major changes when your client’s patched from the live version of Battle.net to the new version:
      Improved navigation and layout—you can now favorite your games and arrange them for ease of access A much more expansive layout for news and game content in full-page view A revamped social pane so you can better see your friends and what they’re up to on each game tab  Major accessibility improvements—we’ve added the ability to navigate most of the app with your keyboard, increased our screen reader support, and improved the color contrast A new, consolidated notifications hub for messages and download status
        The new patch will go out to parts of North America first so that we can ensure its stability. We’ll roll it out further in the weeks ahead, including to other player regions. 
      This is just the beginning of new features coming to Battle.net; we’ll keep iterating, improving, and adding to the app over time. We’d love to hear your feedback once you’ve spent some time with the new app, and you can share your thoughts on the forums.
      Go play some games and have fun! 
      - The Battle.net Team
    • By Stan
      Blizzard is sending out new surveys to players about Classic Burning Crusade via mail!
      Back in March, Blizzard sent the first Classic TBC survey to players via mail. They wanted to find out how the transition from Classic to Burning Crusade would be handled. Now, it appears they are sending out follow-up surveys.
      Blizzard is asking via mail how interested would players be in a "Classic" version of TBC, and if they would simultaneously play 2 Classic versions of the game. One interesting question that appeared in the survey deals with a WoW Classic "reboot" realm where the game is as it was on Day 1 (e.g. all players start at Level 1, Molten Core and Onyxia are the only raids available, etc.).
      Summary of All Questions
      How interested are you in a "Classic" version of The Burning Crusade? Thinking about your maim WoW Classic character, would the character you create on this new "fresh start" realm become your new main character or would you play this in addition to your main character? Where do you think you would spend more of your time? A new "fresh start" WoW Classic realm where all content is reset to Day 1. The Burning Crusade Classic. I'd play both equally. How likely are you to play a "Classic" version of The Burning Crusade? If World of Warcraft introduced a new WoW Classic "fresh start" realm where the game is as it was on Day 1 (e.g., all players start at Level 1, Molten Core and Onyxia are the only raids available, battlegrounds are not yet available, etc.) and content unlocks/progresses over time, how interested would you be in playing on that realm? Thanks to LetMeSpoilThisForU for the images.

      Source: Reddit
    • By Stan
      The launch of Shadowlands was extremely successful for Blizzard. The new expansion became the fastest-selling PC game in history for 1 day, and ATVI stocks reached all-time highs.
      The current share price is $89.39, according to Yahoo.

    • By Stan
      Blizzard France employees are going on strike against the planned Versailles office closure on Shadowlands launch date.
      On October 6, we reported that Blizzard would be closing their French office in Versailles, which employs at least 280 people. The first strike as per the recommendation of their union happened on October 14.
      A new call for strike against the planned Versailles office closure at Blizzard France is supposed to occur from November 24 onwards. 
      The union calls for an abandonment of the closure, diversification of the Blizzard activity in France, and investment in the care of psycho-social risks.

      Source: Reddit
    • By Staff
      Blizzard released many interesting products over the past year, so here are some cool gamer gifts to inspire you for the upcoming holiday season.
       
      An Overwatch Odyssey for Fans – Overwatch Collectibles + More
      Overwatch Hot Wheels Character Sculpt Cars and 10-Pack Assorted Toy Car Set ($5.99 - $19.99) Overwatch Hero Hoodies from Illustrator Koyorin ($85.00) Overwatch: The Hero of Numbani Novel ($9.29) WOW the World of Warcraft Lovers with Tabletop Play, Unique Gear and Novels
      World of Warcraft: Exploring Azeroth: Eastern Kingdoms Novel ($22.50) World of Warcraft: Rise of the Horde & Lord of the Clans ($24.99) Secretlab World of Warcraft Horde x Alliance Gaming Chairs ($449.00, available for preorders) Small World of Warcraft Board Game  ($59.99) Yeti X World of Warcraft Edition Microphone from Blue Microphones ($199.99) Decorate Your Lair with Diablo Collectibles
      Diablo Lord of Terror 10” Bust ($139.99) Diablo Lilith 24.5" Premium Statue ($499.99) Funko POP! Games: Diablo Tyrael Figure ($11.99) Fill Your Head-SPACE with these Epic StarCraft Reads
      StarCraft: Shadow of the Xel’Naga Book (Blizzard Legends) ($14.95) StarCraft: WarChest – Shadow Wars: The Complete Comic Collection ($14.59) For Esports Fans – Overwatch League Products
      Overwatch League x Jeff Staple Collaboration 2020 Jerseys ($53.99 - $95.99) Overwatch League Hero Collection Apparel ($19.19 - $38.99) Funko POP! Games: Overwatch League Tracer Figure ($14.99)
×
×
  • Create New...