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Matchmaking Hotfix: December 21st

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Call of the Nexus led to increased match quality, but prolonged queue times. Blizzard rolled out a hotfix for QM and Ranked to temporarily loosen the rigid composition rules that enforce meta compositions, so you should see decreased queue times on live.

In addition to that, Master and Grand Master players can now be matched with allies or opponents within the Diamond league.

Blizzard LogoBlizzard (Source)

Greetings Heroes,

We’ve just implemented a couple of changes to the Quick Match and Ranked Matchmaking systems (these changes will not require you to download a client patch) and wanted to take a moment to outline what has changed while also giving some insight into the results of our recent updates to this system as well as our matchmaking goals moving forward:

Call of the Nexus

With the release of the Call of the Nexus, we have seen a significant increase in match quality (in terms of meta composition) and have ultimately achieved the goal we set out to accomplish. However, we have also seen an increase in queue times, especially in certain regions, which we really don’t consider to be an acceptable trade-off. In response, we are going to temporarily loosen how rigid our rules are when it comes to enforcing meta compositions. Our overall goal with this change is to still create as many standard compositions as possible (Tank, Healer, Ranged Assassin) while also putting the quick back in Quick Match as we continue to make improvements to the system.

Hero League Matchmaking

When it comes to high level players (Master & Grand Master), the current iteration of the ranked matchmaker is heavily skewed towards focusing on match quality when it comes to creating a suitable game. This has the expected, but also less than ideal, side-effect of preventing certain high-level players from finding games in a reasonable amount of time. With that in mind, we are going to be expanding our rank difference requirements to allow the matchmaker to pull from a wider pool of available players if it can’t create a suitable game in an acceptable amount of time. With this update, the following ruleset will be enforced going forward:

Master and Grand Master players can now be matched with allies and opponents who are within Diamond league (Diamond 1 – 5)

Quality matchmaking will still be prioritized before expanding outwards into Diamond territory in times of need.

As always, we will continue to iterate on our Ranked matchmaking rules and features following this adjustment and make changes wherever necessary moving into 2019.

Thanks!

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It was really needed, I played almost exclusively QM before the patch and after it I only play unranked.

 

There was some serious issues like, matchs with only one team with support (the first time it happened I was like WTF?!?! This was a thing of the past), bad matchmaking in general (I saw a level 21 who hadn't got a clue of how this game works with a group of diamonds and no premade shenanigans) and looong *filtered* wait for each game.

I really don't mind waiting for a good game, but 5-10 minutes for a shitty game like 3 tanks, a heal and xul vs 4 backliners and morales. Yeeah, no.

 

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Thank god for this. QM was a fucking joke with 10 minute queue times being relatively common. I basically haven't been playing as much and been doing more ai when I was playing.

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8 hours ago, SMOrcMan said:

Thank god for this. QM was a fucking joke with 10 minute queue times being relatively common. I basically haven't been playing as much and been doing more ai when I was playing.

LOL. 10 minutes when you queued up as the most played assasin/specialist in peak hours.
When I played tank or healer I have never waited more then 30 seconds (EU region).

Actually "call of the nexus" showed how skewed is this game. No one plays tanks/healers. Even if sb is playing those roles most of the time they are bad with it (they only learned 1-2 such heroes to maybe fill in HL if needed).

Edited by Godeyes

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4 hours ago, Godeyes said:

Actually "call of the nexus" showed how skewed is this game. No one plays tanks/healers. Even if sb is playing those roles most of the time they are bad with it (they only learned 1-2 such heroes to maybe fill in HL if needed).

Indeed, and it's great to see previous queues back. I think problem stems also from the fact that there are far more assassins than other roles, even if someone is flexing, they are still going to end up playing more assassins. Also, not all tanks and healers are currently viable, even in qm some of them might feel less "fun" for many people. There was also an issue of people simply giving up on playing, if they had to wait too long.

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7 hours ago, Godeyes said:

LOL. 10 minutes when you queued up as the most played assasin/specialist in peak hours.
When I played tank or healer I have never waited more then 30 seconds (EU region).

Actually "call of the nexus" showed how skewed is this game. No one plays tanks/healers. Even if sb is playing those roles most of the time they are bad with it (they only learned 1-2 such heroes to maybe fill in HL if needed).

I was America region, I would solo queue healers and tanks as those are my mains. The queue would be 6-10 minutes consistently. Maybe my MMR was different than yours, but that's how it was.

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