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Blizzard President J. Allen Brack talked to concerned investors regarding the launch of Warcraft III Reforged during yesterday's Q4 2019 earnings conference call.
Warcraft III Reforged had a rough launch. First, the developers responded to the criticism surrounding the game. Then, the company started to offer automated refunds for the title, as they continue to refine the game through new updates.
One of the investors asked a question regarding the game's launch during the call and here's what J. Allen Brack to say:
"Concerning Warcraft III Reforged, honestly, it's been a bit of a hard week. Our community has come to expect really amazing things from us, and we've heard from them that we did not achieve that bar, but we stand behind our games and have consistently shown that not only do we support them, but we continue to build on them even after launch, and we're committed to doing that here as well, and so, we're going to continue to update the game, and we'll continue to update the community with our plans going forward."
J. Allen Brack
It seems the company is not particularly happy with the release of Warcraft III, and they will continue to release updates for the game to meet community standards.
Rod Ferguson, current studio head at The Coalition, current developers of the Gears of War franchise, is moving to Blizzard and will be in charge of Diablo. He's actually been with the Gears games since the first one, participating in the development of each game, ending with Gears Tactics which comes out in a couple of months.
Ferguson started with Microsoft back in 1996 and the first real project he worked on was Microsoft Train Simulator. After that he went to Epic Games where he helped create Gear of War 1, and then later on briefly left the Gears family to join Irrational Games and help get Bioshock: Infinite's development get back on track. He then moved to 2K games as a studio head and manager of Black Tusk, to return to Gears when Microsoft bought out the franchise from Epic and gave it to his new studio (now renamed to The Coalition) to develop. Gears 5 was received well, with new additions to the franchise like open world areas and vehicle exploration, which sounds pretty familiar from what we've seen of Diablo 4 so far. Outside Gears and Infinite, he's also been a producer on Bulletstorm, Infinity Blade, Shadow Complex, and Lost Planet 2.
While the Diablo franchise is more than just Diablo 4, it's definitely the main focus, and it's good to have such an industry veteran be in charge of it.
Source: PC Gamer.
Gears of War veteran joins Blizzard to oversee the franchise.
You only have one day left to purchase the Virtual Ticket and claim rewards in all Blizzard games before they are gone for good.
Last year's Virtual Ticket is going away February 7 (tomorrow) at 10 AM PT, and you can still purchase it for 29.99 EUR // $37.49 by visiting the links below if you think the rewards are worth it.
[EU Link // US Link]
2019 Virtual Ticket Rewards
Last year's rewards include:
Two Battle Pets and the Wendigo Woolies transmog outfit in World of Warcraft; Legendary Overwatch Skins (Illidan Genji & Tyrande Symmetra); BlizzCon 2019 Card Back and Sathrovarr in Hearthstone; Deathwing the Destroyer Hero & Celestial Deepcrawler Mount & Portraits in Heroes of the Storm; A Trio of Brood War-Era nit Skins and Portraits in StarCraft II; Lilith Wings in Diablo III.
Earlier today, the Warcraft III developer team responded to criticism regarding the game's launch and the company has now started to offer automated refunds for the title regardless of how much time you've spent playing it and without the need to submit a ticket.
Warcraft III Reforged launched on January 28 and scored 0.5 on Metacritic due to the custom map ownership, non-revamped cinematics, bugs, and many other reasons outlined on the Warcraft III Refunded site. As a result, you can now get a refund without submitting a ticket.
Redditor u/gizmosguide received a response email regarding the damaged charity server blades that arrived to collectors in December and you have until March 31 to reach out to Blizzard and get them fixed.
Blizzard has now responded with a set of instructions and you have until March 31 to get this sorted out!
You will receive a brand new server blade if the actual hardware was damaged, you should do so as soon as possible because replacement quantities are limited. If the plexiglass or stand was damaged, they will send you a new one, but it will take up to 15 weeks because both are custom-made. Alternatively, you can request a full refund.
We’re writing to you because you purchased one of the limited-edition World of Warcraft Charity Server Blades made available through the Blizzard Gear Store in September 2019—and over the past few weeks, it’s come to our attention that some of them may have been damaged in transit.
If you received one of these damaged blades, we’d like to offer our sincere apologies; we know you were looking forward to receiving this piece of World of Warcraft history, and we regret any disappointment we may have caused when your item arrived in an unacceptable condition.
To help set things right, we’d like to present a couple of different options. Please take a moment to review them, and—if you haven’t already submitted a request with Blizzard Gear Store customer support—reach out to us by March 31, 2020 to let us know which option you’d prefer:
If the actual server blade hardware was damaged, you’re eligible to receive a complete replacement free of charge*. We will send you a return shipping label so you can send the complete damaged item back to us. Your replacement will be sent once we receive the damaged blade and the replacement is available. If the plexiglass cover or stand was damaged, we will send a new cover or stand free of charge. In this case, you do not need to send anything back to us. If you would instead prefer to receive a refund for your damaged item, we will send you a return shipping label so you can send the complete damaged item back to us for a refund. If you’d like to move forward with a replacement or refund, and you have NOT already placed a request through the Blizzard Gear Store, please follow the instructions below by March 31, 2020. 1. Log in to the Order History section of the Blizzard Gear Store: https://gear.blizzard.com/us/sales/order/history/
Please be sure to use only this direct link; our Gear Store changed recently and any other links will point you to the new storefront where your order won’t appear 2. Locate your order for the Charity Server Blade and click View Order.
Your order number is [REDACTED] 3. Click Return in the top right.
4. Fill out the dropdown boxes appropriately, and then use the Add Comments section to tell us:
Whether there is damage to the plastic cover, the server blade itself, or both components Please be as clear and thorough in your initial request as possible, as this will help get you the right materials. 5. Click Submit Return.
6. Your return will be visible from the My Returns page.
Please note that due to the custom nature of the plexiglass covers and the time needed to remanufacture them, it may take up to approximately 15 weeks for shipment.
*With the limited-edition nature of the server blades, replacement quantities are limited, so please reach out to us as soon as possible if you received damaged server hardware. We’ll replace on a first-come, first-served basis or otherwise provide refunds. As there are two very similar types of blades, the replacement may be a slightly different size and configuration from the one you originally received.
We apologize for the inconvenience and thank you again for your support and understanding.
The World of Warcraft Team
Finally, I'm tagging all the folks from the original post that got their hands on broken server blades/plexiglass, so that they know how to resolve these issues:
@elmurufdd @Nuk @Thouforsaken @Nightblaze @Dalind