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In Storm League, rank is always updated by taking the change in rating and determining the equivalent number of rank points to reward. While the Heroes team is quite happy with how it turned out, the system is causing problems in Bronze 5.
In Bronze 5, players gain/lose far fewer points per game than players in other leagues and divisions. The underlying problem makes it harder to climb out of Bronze 5 and causes frustration and bad gameplay experience. The team is working on ways to improve it and provided an explanation of why this is happening.
With the launch of Storm League season 1 we have seen a dramatic improvement in rank distribution. One of the primary changes in this release was in how rank is determined. In the past, rank and rating were two entirely different concepts, both of which were updated differently after each game. It was very common for a player's rank and rating to diverge throughout each season which could cause the matchmaking system to struggle to find games.
With the changes introduced this season, rank is always updated by taking the change in rating and determining the equivalent number of rank points to reward. This leaves very few ways rating and rank can diverge and results in most players being shown a number equivalent to their rating.
Overall, we are very happy with how the changes are looking; however, we are aware of the inconsistencies players are currently experiencing in Bronze 5. With the new design, players in Bronze 5 will gain/lose far fewer points per game than players in all of the other leagues and divisions. The reason for this is a bit technical but we wanted to take the opportunity to elaborate on what's going on.
Under the hood, matchmaking rating is simply a number on a bell curve. Every league and division encompasses a range of values on the same curve. For example, if the overall bell curve ranges from -10.0 to 10.0 and the range 1.0 to 1.5 maps to Gold 1, then a player with a rating of 1.25 will have the equivalent rank of Gold 1 & 500/1000 points. These numbers are intentionally made up as the real ones are always subject to change but the idea is the same.
The reason for the decrease in points awarded in Bronze 5 is that the range of ratings that maps to Bronze 5 is much larger than other divisions. The difference is that this much larger range of ratings still maps to the same number of rank points. As a result, despite being rewarded the same change in matchmaking rating, the rank points awarded may be lower. This is visualized by the graph below:
We understand that this inconsistency is a negative experience for players so we will be exploring some ways to improve it.
Thanks for participating in Storm League and providing your feedback!
Industrial District is this week's brawl. The single-lane Overwatch-themed map comes with standard play and shuffle pick. The main goal is to destroy the enemy Core and playing three games rewards a Loot Chest.
This week’s Heroes Brawl is Industrial District! Slide around and slug it out in the heart of Volskaya in this Overwatch-themed, single-lane Battleground featuring lots of conveyor belts and tons of action.
Shuffle pick - Choose from one of three Heroes before entering the battle. Standard play - no talent or level restrictions. The first team to destroy the enemy Core wins! Rewards:
Complete three matches of the Industrial District Brawl to earn a Loot Chest! Find out more about the Heroes Brawl game mode on our Heroes Brawl site; and as always, you can find more information on this week’s Brawl by clicking the Brawl Info button at the bottom of the play screen when preparing to queue for the Brawl game mode.
Heroic Deals for this week include Artanis, Lunara, and Probius.
Click here to check out this week's Free-to-Play Hero rotation.
Heroes Old Price New Price Artanis 625 Gems 312 Gems Lunara 625 Gems 312 Gems Probius 750 Gems 375 Gems Skins
Deathranger Nova Bundle can be purchased for 1,500 Gems and includes:
Deathranger Nova Mirage Deathranger Nova Rugged Deathranger Nova Ember Deathranger Nova Dusk Deathranger Nova
3 mounts have been added to the game and they cost 10,000 Gold each.
Scavenger's Ripper Outrider's Ripper Soldier's Ripper
Blizzard fixed the Loot Chest display issue and Qhira's Fatal Wounds no longer cause Blood Rage to deal bonus damage to enemies with less than 5 stacks.
We’ve just released a Heroes of the Storm patch in order to address a few live bugs. Read on for details.
Qhira Fatal Wounds no longer causes Blood Rage to deal bonus damage to enemies that have less than 5 stacks. Fatal Wounds no longer causes the activated portion of Blood Rage to deal bonus damage. User Interface
Ranked: Post-game point breakdown animation now properly counts up or down. Season names now properly display in order on the Profile. Fixed an issue where Blizzard Checkout could fail to load when purchasing Gems. The Loot Chest award animation no longer improperly displays two Loot Chests granted when a Hero Levels and a quest is completed within the same game.
Heroes of the Storm is currently experiencing an issue with Loot Chests. The display issue causes players to see more Loot Chests than they were supposed to receive, but it's important to note that you're not missing Loot Chests because this is just a purely cosmetic bug that does not affect the total number of acquired Loot Chests.
We’ve gotten a lot of reports regarding Loot Chests and I wanted to take a moment to respond here. We are currently aware of a display issue that is causing the Loot Chest popup to show that you were granted more chests than you were supposed to receive. It is important to note - you are not missing a Loot Chest, this is purely a display issue and does not impact the total number of Loot Chests you receive.
Since we introduced Loot Chests and our new Progression system in Heroes 2.0, leveling up a Hero will grant different types of Loot Chests with increasing rarity depending on your player level. For each level hit, players will earn 1 Common Loot Chest, every 5 levels will then grant a Rare Loot Chest, and every 25 levels will finally unlock an Epic Loot Chest. For every 10 levels you earn for a specific Hero you will earn a Hero Specific Loot Chest for that Hero. With the exception of Special Events, Hero Specific Chests are one of the only ways to get more than 1 Loot Chest per level.
With the information above, if you are seeing the wrong type of chest awarded, or a Hero Specific Chest not being granted, this would be a different issue than the display issue mentioned above. Please make a post on our Forums and we can investigate these reports further. Before posting please make sure to provide the following information:
Make sure to check the Loot tab. If you have more than three types of Loot Chests, use the arrows to turn the carousel and confirm the chest is missing. Please include the Account Level, the Hero you leveled, and what level the Hero got. Thank you so much for your help!